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Cube table search failed

Solved1.20K views11th July 2023Cube
1
Bernard Pichot [SLC] [DevOps Advocate]1.09K 27th April 2021 0 Comments

I've an issue with remote Cube client which is not able to search keyword in a table.
On local on the DMA it works but not from remote client. Except this search issue the remote Cube is working fine
I suspect that the issue came from the security restriction on the network.
Does the table search use a particular port that need to be open or anything that the network/firewall/antivirus need to be aware ?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023

2 Answers

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0
Jeroen Geldhof [SLC] [DevOps Enabler]5.04K Posted 11th May 2021 0 Comments

Problems where you see a difference in behavior between client machines are typically related to Cube not being up to date.
Have you checked that the Cube version is the same on these two client machines?
If there is a difference, Cube can be updated from  http://<dma-IP>/tools

Alternatively we also have the DataMiner Launcher, which will be standard from 10.1 onwards, but it's also backward compatible with 10.0.
https://dataminer.services/install/DataMinerCube.exe

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
0
Gellynck Jens [SLC]2.71K Posted 28th April 2021 0 Comments

Do you see any errors in the Cube logging (System Center > Logging)? If you would see any Timeouts or Access Denied error we could further pinpoint what is going wrong.

Gellynck Jens [SLC] Answered question 28th April 2021
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