Hi everyone,
If we start seeing this message when connecting to the virtual IP of a failover pair, what could be the potential causes?
Is it possible that there is a communication issue between the agents or could it be a client issue?
Thanks
Hi Jaime
The error message you receive is quite generic, it would be good if you could get some details on it.
2 things you could do to get a clearer error message:
- Check the Cube logging (cogwheel bottom right > logging)
- Open Edge and navigate to the URL
The most obvious issues are present in our DM Docs, but you likely already thought of this. (Think about firewall, use of FQDN, configuration in MaintenanceSettings.xml, DNS not configured,...)
Is the failover configured to use IP or hostnames in the background? I’m not sure if there’s a difference in using hostnames. But I know for IP, it doesn’t really matter, you just need to use the FQDN from the SSL certificate.
Some other things that might resolve your issue:
- You mention the VIP is used to connect, could you try the FQDN as found in the certificate?
- Execute C:/Skyline Dataminer/Tools/ConfigureIIS.bat (as administrator)
- It might be related to insufficient permissions, check if C:/Skyline DataMiner holds the “Users” group
Ref. https://community.dataminer.services/question/http-error-500-19-internal-server-error/