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Change the severity of an informational alarm best practice.

Solved546 views16th May 2024
1
Ken O'Connor542 29th April 2024 0 Comments

Change the severity of an informational alarm best practice. We can do this via a correlation rule (which I dont really want to do at this time). Do you have any examples to change the severity of an informational alarm (e.g. SNMP - alarm ID 12345) to say a Warning severity. Are there any constraints in doing so using an alarm template becuase it is an informational alarm? Do you have any examples of this?

I just want to verify there are no hidden caveats.

Thanks

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 16th May 2024

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Alberto De Luca [DevOps Enabler]4.58K Posted 29th April 2024 1 Comment

On average, I'd expect aligning native severity on the source system is always the best approach - especially if alarm data can be extracted by both systems (i.e. DMS and the the source of SNMP traps). And the correlation to be used mainly if many minor alarms need to trigger an additional level of attention (e.g. many minor events to be correlated into 1 major event) - you may not need this if the system is configured with some robust RCA (Root Cause Analysis).

From an admin POV, minor tweaks such as a relevant INFO event mapping into a warning are surely possible within the mapping of an alarm template.

Where you need this to from INFO to CRITICAL or Major, it would still be an option, but it could become quite confusing for operators looking at the console, as you'd get into red colour (critical severity) alarms for a severity description mapping as "Informational" - not great:

Same for minor native severity into a direct major DM alarm:
MInasMaj.JPG

To avoid that, indeed you could use DM to overwrite the native severity from a different system with a correlation rule, but depending on the scale of the system and the amount of alarms that are presented to the DM layer, this might be not ideal in terms of system performance (as you'd potentially force any SNMP alarm through the correlation engine).

Another thing to consider is also to make sure that for specific KPI there's also polling to read data every now and then - relying on SNMP traps only can easily result in no alarms reaching the DM in case connectivity is impacted (that's where timeouts come in handy)

HTH

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 16th May 2024
Ken O'Connor [DevOps Advocate] commented 30th April 2024

Thanks Alberto. 🙂

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