Hi Dojo,
We are in the process of getting a customer cloud-connected.
However, on their server, we cannot reach dataminer.services.
We have internet connection and can easily access https://community.dataminer.services/.
The firewall is down, so shouldn't be blocking it.
Their IT team already looked into it and say that everything should be working.
Any suggestions on what to look at next?
Thank you,
Ana
Hi Rene!
Yes, they are whitelisted.
Hi Ana,
Sorry to hear of your problems getting cloud-connected. To investigate the issue I would suggest running the connection tester tool. This tool will show the endpoints that can't be reached in case of connectivity issues.
If DataMiner CloudGateway 2.9.4 or higher is installed, you can check whether your network complies with the requirements for dataminer.services using the ConnectionTester.exe tool from the folder Program files\Skyline Communications\Dataminer CloudGateway\.
Hi Louis!
This is what I got on the test tool:
[2023-04-11 17:29:55.040 INF]Starting web host[]
[2023-04-11 17:29:56.872 INF]Running version 2.10.2.42267-7c455e94 at C:Program FilesSkyline CommunicationsDataMiner CloudGatewayDataMiner CloudGateway.exe[SLCcaGatewayService.Services.GeneralServices.Impl.GatewayVersionProvider]
[2023-04-11 17:29:57.086 INF]Not using a proxy for internet access.[SLCcaGatewayService.Services.GeneralServices.Impl.HttpClientProvider]
[2023-04-11 17:29:57.149 INF]Checking the Api endpoints…[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:30:08.770 INF]Check for Api endpoints succeeded.[ConnectionTester.Services.Impl.EndpointConnectionTester][2023-04-11 17:30:08.772 INF]Checking the Hub endpoints…[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:30:29.937 ERR]Checking Uri: https://connect.dataminer.services/api/cca/refresh-tokens, State: Error[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:30:29.940 ERR]Received the following error message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (connect.dataminer.services:443)[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:30:50.971 ERR]Checking Uri: https://connect.dataminer.services/api/cca/test/dataminersystem-authentication, State: Error[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:30:50.973 ERR]Received the following error message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. (connect.dataminer.services:443)[ConnectionTester.Services.Impl.EndpointConnectionTester]
[2023-04-11 17:31:11.979 ERR]Checking Uri: https://connect.dataminer.services/api/cloud-feed-config/me, State: Error[ConnectionTester.Services.Impl.EndpointConnectionTester]
Hi Ana,
Looks like the agent is not able to reach the endpoints needed to create a cloud connection. The errors might indicate an issue with a proxy blocking the traffic. Could you verify the current proxy setup if there is any and check if requests to *.dataminer.services are allowed in the proxy settings?
After using the ConnectionTester, we saw that the connection was not being established to some ips mentioned here: https://docs.dataminer.services/user-guide/Advanced_Functionality/Security/About_DMS_Security/Cloud_connectivity_and_security.html#connecting-to-dataminerservices
The IT team took care of it. After that, everything was ok.
Hi Ana, did you already verify that they whitelisted both of these:
https://*.dataminer.services/
wss://tunnel.dataminer.services/
See: https://docs.dataminer.services/user-guide/Cloud_Platform/Connecting_to_cloud/Connect_to_cloud_requirements.html