Hi,
I added an IP to the generic ping protocol(v3.1.0.11) which I can ping from the server(via cmd) but DataMiner shows it to be ‘Not Initialized’. Following the Catalog (dataminer.services), I have set the admin status to Enabled, but there is no effect. The element log file only says
2021/10/12 08:32:45.117|SLElement.exe|15020|CElement::Subscribe|INF|-1|subscribe (6202/2247): 6202/2247 VT_ARRAY|VT_VARIANT (5) ~ 0 VT_I4 : 5 ~ 1 VT_I4 : 1000 ~ 2 VT_ARRAY|VT_BSTR (1) : VALUE=1001 == 13 – Phoenicia good modem ~ 3 VT_I4 : 1 ~ 4 VT_I4 : 1 Cookie 577
2021/10/12 08:35:39.451|SLProtocol – 9976 – VIP Ping|2132|CProtocol::HandleAnotherTelnetClient|DBG|0|Telnet clients connected Primary = 1, Derived = 0
2021/10/12 08:35:56.421|SLProtocol – 9976 – VIP Ping|28424|CProtocol::HandleAnotherTelnetClient|DBG|0|Telnet clients disconnected
There isn’t any useful info in other log files. The ping table has other entries which are being pinged, but cant be telnet’ed into, so I don’t think telnet really plays a role here.
Is there anything else I am missing or need to check ? Thank you 
Is your the protocol for that IP set to ICMP or TCP? If it’s set to ICMP and ping from a windows command line works I would check if the TTL is not being exceeded. If TCP is selected it could be that the destination port is blocked on the server, try selecting a port you know is accessible on the server.
Then I would open WireShark on the DMA and check if you see the ICMP request/reply pass by
Hi Jens, that is available only from v3.1.1.x. The version in subject is 3.1.0.11, so the option to choose the protocol is not there