Hi team
I am not able to login dataminer so,I have tried from After reset factory tool, user unknow - DataMiner Dojo and make some changes in security.xml but still I am getting same error.Error is "The user is not known in dataminer" so I want to ask
- can we uninstall the DataMiner and install them first?
- The license will not be a show stopper for this.
Please let us know.
Hi Bhavana,
With regards to your questions:
- The procedure to uninstall dataminer is available here: Uninstalling a DataMiner Agent | DataMiner Docs
- If you install dataminer back in the same server using the same network interface cards, the license will still work.
About your factory reset problem, I updated this Dojo question with the solution. It's necessary to reinstall DataMiner to get the unknown Administrator user fixed.
After a Factory Reset, you won’t have any groups present in your Security.xml, so the new user won’t be acknowledged as Administrator
So, in addition to the steps described by Jens, you also need to add the following tag, so that group id=0 (Administrator) can be linked to your user.
<Groups><Group id=”0″ name=”Administrators” systemkey=”2013134847,-1342194689,-1,-3177985,-1,-1,2147483647,-1,-1,-2145386497″ level=”5″ isCca=”false”><Views><View readOnly=”FALSE” editable=”TRUE”>-1</View></Views><Elements/><Parameters/></Group></Groups>