Are there currently any existing integrations (in either direction) between DataMiner and ServiceNow products, for example creation of tickets in ServiceNow ITSM for certain DataMiner alarms?
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 10th July 2023
There are 2 Driver integrations for Vendor ServiceNow which might contain what you need. I suggest looking into these.
Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 10th July 2023
“ServiceNow ServiceNow” driver was built with a custom API specifically for DataMiner (developed by Silver Storm). It’s a web service listening for incoming updates on what is called an ‘incident’ in ServiceNow and a ‘problem’ (=maintenance window). It’s not actively polling tickets from ServiceNow. It should also be able to create new incidents into ServiceNow.