We are monitoring & controlling AppearTV X20 devices from the dataminer, and we are facing an issue with the decoder cards that the decoder services are not reflecting in the dataminer as per the below screenshot.
After my investigations and checking, I found that the API version of the SDI encoder/decoder configured in the dataminer is not the same as the current API version of the device. As per AppearTV the current API version that they are using for the decoder is 2.45 (check the below snapshot), while the latest API version I can choose in the dataminer is 2.40 (check the below snapshot), so perhaps this mismatch is causing the issue?, and if yes how I can resolve it if there is no option in the dataminer to choose higher version than 2.40?
Looking forward to hear from you.
This issue has been resolved in the latest version of the protocol. So, deploy the latest version (in the 1.2.4.X range) from the catalogue and that should work fine.
As a side note and for your other question, for Dataminer to use the latest API version for all cards, set the 'Auto-Detect API' parameter to 'On'.