Hi,
We are currently using CU5 in our production environment and testing version CU8 on one of our production clusters and CU11 in our test environment.
It seems that in CU11, the User Status algorithm has changed.
We use the User Status to filter our alarms back to our Unacknowledged Alarm tab once an acknowledged alarm has cleared. In CU5/8 and previous versions, once an acknowledged alarm has cleared, the User Status changes from acknowledged, to resolved and then unresolved. It is this last change to unresolved that pushes the alarm back in to our Unacknowledged tab so the change in alarm state can be processed accordingly.
In CU11, however, the User Status seems to revert to resolved only, meaning the alarm does not get sent back to the Unacknowledged tab and operators would therefore be unaware that there has been an alarm change event.
Could someone confirm whether the User Status algorithm was changed in CU11 from previous versions, whether this was reverted in later upgrades, and, if not, what other status change could be used via a filter to have an acknowledged, clearable alarm reappear in the Unacknowledged tab. Just using a Status of Clearable would not be sufficient as it would introduce a number of unwanted alarms.
Thank you…
This will be investigated via a collaboration task: DCP211763
Cannot insert pic into comment so for illustration:
CU8 User Status:
CU11 User Status:
Hi Tom,
I have created a task so we can investigate why this behavior has changed.
Hi Tom,
Nothing has changed to the Userstatus algorithm. When you have a clearable alarms, the userstatus is remembered from the previous alarm. Maybe you can try to create the following filter:
This would show all unacknowledged alarms and the clearable alarms which have been acknowledged.
Hi Michael,
Thank you for your answer but it looks like the User Status is handled differently in CU11 as compared to CU8.
In CU8 the system automatically reverts the User Status to Unresolved…
In CU11 it does not do this. The User Status remains Resolved.
The filter you supplied would show all clearable alarms on the Unacknowledged tab which is not what we want. Only ones that require processing after an alarm change to clearable. We have many clearable alarms that we would like to remain on the Active or Intermittent tabs for administrative purposes.
Is there anyone that can answer this.
If not, how do users in CU11 get alarms to reappear in the alarm tab that contains unacknowledged alarms?