It might be worth checking the settings of the Dashboard that is being shared and whether the correct email has been applied. I also previously had an issue where I didn't have the correct access rights...

We often use custom DLL's and download the version we need to use and store it in the ProtocolScripts Folder of the DMA you are using and ensure we are referencing it in the XML. We normally add in some...

If you are talking about Videos that you use within your Dataminer System through Visios, I recently solved some issue with ours so I might be able to help.

I had searched for these at the time but they were not coming up at all in the public store, glad to see they are now there.