I am no longer able to sign in to DIS with my account
30th March 2026
Hi Kévin, In DIS 3.1.20 (RN 44805), a change was done to fix an issue regarding a blank login window. However, your stack trace seems different than the one the …
Answer
30th March 2026
Hi Kévin, In DIS 3.1.20 (RN 44805), a change was done to fix an issue regarding a blank login window. However, your stack trace seems different than the one the …
30th March 2026
Hi Kévin, Adding a new project via File > New Project… will create a new Automation script project that uses the DataMiner SDK. This is a new type of project …
27th March 2026
We would like to inform you that we have identified the root cause of the issue. During our investigation, we attempted to review the release notes; however, all available links …
27th March 2026
Hi Jürgen, From what I can tell, you are using service templates to create services and want to exclude “not acknowledged” alarms. Unfortunately, that is not possible, as mentioned here: …
27th March 2026
Hi Chris, The Cassandra driver does not allow switching between DataCenters during active operation. In this scenario Cassandra expects the calling software, DataMiner in this case, to be co-housed with …
27th March 2026
Hi Micah, Without delving much into this, you can try running C:\Skyline DataMiner\Tools\ConfigureIIS.bat as Administrator to see if it helps. You can find more information here.
27th March 2026
Hi RiverSilica Technologies, Can you check the contents of C:\Skyline DataMiner\Security.xml? In that file you should find the list of users who are allowed to log in and the groups …
27th March 2026
Hi Philip, This incorrect behavior looks to be caused by a software issue, could you create a ticket with our tech support so we can further investigate the root cause.
27th March 2026
Hi, It is normal for the cloud sessions to expire if the system has been down for a period of time (multiple days). This can be easily solved by following …
27th March 2026
I am attaching the last logs from my SLdataminer.txt and the client test results. 2026/03/27 14:13:18.375|SLDataMiner|8800|24604|CServiceModule::RunFunc|CRU|0|Notified SLWatchDog that the startup has completed. 2026/03/27 14:13:46.801|SLDataMiner|8800|13792|CDataMiner::GetInfoFunc|INF|-1|Unsuccessful connection attempt from ashok. This user …
27th March 2026
Hi Juan, Here is an example of deleting DOM instances filtered by definition and state. Note that there is a limit of 100, so you can use a batching method …
27th March 2026
Hi RiverSilica Technologies, As explained in the docs, normally you are automatically added to the Administrator group by the installation wizard, giving you all Administrator rights in DataMiner. Typically I …
27th March 2026
Hi Juan, There’s a solid documentation page that addresses Processing multiple DomInstances – examples | DataMiner Docs. Feel free to take a look. There’s a specific section as well related …
27th March 2026
Hi Daniel, There was a similar question here: Visio Show/Hide: check if parameter exists? – DataMiner Dojo. I think the answer I provided over there also applies here in this …
27th March 2026
Hi Maximiliano A DomHelper object can be created in a QAction like this: DomHelper domHelper = new DomHelper(protocol.SLNet.SendMessages, “myDomModuleID”); With protocol being the SLProtocol object. The DomHelper class is available …