Maximum Endpoints for Generic Ping Element
13th August 2026
Hi Bina, There is no hardcoded maximum number of endpoints in the Generic Ping protocol – the ping table does not enforce a row limit. That said, the practical limit …
Ateme Titan Edge – SRT Output Status and Bitrate not available per Connection
12th August 2026
Hi Daniel, Those SRT Output Status parameters are not implemented in the current version of the Ateme Titan Edge connector. But these metrics can be integrated in DataMiner. You can …
GetAlarmDetailsFromDbMessage for active alarms only on automation script
12th August 2026
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } GetActiveAlarmsMessage seem to be the good response …
When using STaaS and cloud connectivity is lost, what happens?
12th August 2026
Hi Steve, When using STaaS the same behaviour will occur as it would when losing the connectivity to an on-prem database. The system will go into offload mode and will …
Freshly installed on-prem DMA fails to connect to dataminer.services/STaaS
11th August 2026
This was handled via email, and the root cause was related to the DB.xml not being correctly configured to use the proxy
Visios Help: Script Parameters not populating
10th August 2026
Hi Maria, If you add a shape to display the variable SelSat_Sat, this will let you know the pick list variable is getting set correctly. Then if you see a …
Failover server down for a long time
10th August 2026
Maybe i should clarify my question about the backup (offline mode) server communicating with Cassandra: Does an agent that currently have the role as backup (offline mode) ever communicate with …
Failover server down for a long time
10th August 2026
Hi Roger, What we know about starting the offline agent (i.e. in offline mode), is to give it time to synchronize (this could take a while). If you start the …
Failover server down for a long time
10th August 2026
Hi, It depends a bit on what you mean by self-hosted Cassandra/OpenSearch. If you’re using dedicated clustered storage (shared Cassandra and OpenSearch clusters), then the database synchronization is handled by …
DMS communication problem between agents
7th August 2026
Hi all, Just to provide a final update: the issue was resolved by adding both connections via “Edit Connection Uris” in the Advanced menu of the SLNetClientTest tool. Thank you …
Correlating against a large number of alarms within a 24h window
7th August 2026
Hi Jordy and Henri, Two different things to separate here: what ends up in the correlated alarm, and what the rule does under high event volume. The correlated alarm itself …
Cube loading speed decrease (eventually partly becoming unresponsive)
7th August 2026
Hi Nils, Thanks for raising this. What you describe is generally expected when a DMA environment keeps growing over time (more services, elements, alarms, events, and overall load): Cube has …
Dashboard – Displaying Trenddata
5th August 2026
Hi Thomas, Can you double check if the soft-launch option `GenericInterface` is enabled in your DMA?. After enabling this option, you should be able to see the extra data sources …
Retrieving data from named table columns in GQI
5th August 2026
There is a Ad Hoc Data Source that was created for this exact use-case. It’s running in production for all of our QAOps platform. https://catalog.dataminer.services/details/1e37d8ab-3f41-480e-9b0b-804b2932d312 I suggest using that, it …
Module DataSources – HTTP Error 404 (resource does not have a handler associated)
5th August 2026
Hi community, I found the root cause and resolved it. URL Rewrite and ARR were installed, and both generated web.config files were correct. However, ARR’s server-level proxy was disabled. DataMiner’s …