JSON Export script for ATEME Titan Live Encoders
20th June 2025
Thanks for the response Robin, I’ll reach out to our account manager as suggested. Best wishes, James
JSON Export script for ATEME Titan Live Encoders
20th June 2025
Hi James, The requested functionality to collect a specific JSON from a script is not that straightforward and depends on the API of the device in question. In short: Option …
Correlation rule with run script and send mail
20th June 2025
Hi Marco, It’s probably best to send the email directly from the script, as it will have access to the Spark ticket’s UUID immediately upon creation. Feel free to reach …
Panel data is auto refreshed when the trigger is not applied – LCA
20th June 2025
Hi Baranisudha, You see this error because the query data source of the components expects a required ‘Service name’ argument, which is not filled in. I’m not sure how the …
How to get a week old version of LCA
20th June 2025
Hi Baranisudha, The LCA versions that are kept are not based on time but on amount of versions. When creating new versions of an LCA, only the last 15 versions …
Connectors trial
20th June 2025
Hi there is no time limit on the usage of trial connectors on systems but you are not allowed to have these active on production systems. Trial deployments are only …
NT_SNMP_GET (295) – SNMPv3 Authentication and encryption algorithms supported
20th June 2025
Hi Miguel, The following page mentions the values for these types: NT_SNMP_RAW_GET. The same values should be applicable for NT_SNMP_GET. We’ll look into updating the docs for the NT_SNMP_GET page …
Something went wrong: Could not retrieve versions from server 127.0.0.1
19th June 2025
Hi all, The problem was solved following this steps: 1 – Stop the DMS and CUBE services 2 – Remove all configurations on IIS 3 – Running “C:\Skyline DataMiner\Tools\ConfigureIIS.bat” as …
Something went wrong: Could not retrieve versions from server 127.0.0.1
19th June 2025
Hi Ciprian, Sure! Here is the most recent CUBE Logging; ———– LogID: 1 ———– Debug ServerTime: 12/06/2025 16:08:16 ClientTime: 12/06/2025 16:08:16 Message : This cube version ‘10.5.2517.1546-a4768020’ no longer supports …
Temperature Sensor Driver
19th June 2025
Hi Ashwiny, Thank your for your question. I can’t yet provide you a full blown answer but here is already a few pointers in the meantime. I had a quick …
Reinstall DMS without losing the license
19th June 2025
Hi Mauricio, Reinstalling the agent software may not be necessary to fix the cube issue you mentioned. I’ve already spoken with Luiz, and he’ll be getting in touch soon to …
How to Zoom and Focus on a Map Marker in a Panel from Another Map in LCA?
19th June 2025
Hi Davor, This can be achieved by executing some actions when clicking a marker on the first maps component: ‘Open a panel’ action to open the panel with the second …
How to get the alarms under a correlated alarm through logic?
19th June 2025
Hi Mieke, I believe the info you are looking for is in the “CorrelationBaseAlarmReference” field of the correlated alarm. So to achieve what you are trying to do: Get the …
Reinstall DMS without losing the license
18th June 2025
Hi Mauricio, Regarding the first question you can consult our documentation at Installing DataMiner using the DataMiner Installer | DataMiner Docs there is a section on how you can deal …
Correlation rule to combine event ID’s associated with a unique condition.
18th June 2025
Hi, I believe we have the same need in one of our internal detection flows. Below you can find an example of memory leak detection based on 2 param going …