Shared Dashboard access issue
12th September 2025
Hi, Typically this error occurs when your systems’ time is out of sync with the time used by the authentication servers. You can check if your time is in sync …
How to solve unknown error status 500
11th September 2025
We also saw this error with upgrading from 10.5 CU0 to 10.5 CU5 which the solution mentioned by Laurens also fixed.
How to solve unknown error status 500
11th September 2025
Found the issue. For those who might have the same problem: Windows event viewer, Application log showed the exception that Skyline.DataMiner.Web.Global could not be loaded. This issue was happening because …
How to solve unknown error status 500
11th September 2025
Hi Laurens, There are a few things you can check: Open the devtools and check for console errors & failed network requests. Check the WebAPI logs at C:\Skyline DataMiner\Logging\Web. If …
Clarification on MessageHandlerOptions parameters in GQI DxM settings
11th September 2025
Hi Kévin, The MessageHandler for the GQI DxM makes use of a task queue and a thread pool to handle incoming messages from WebAPI (user requests). MaxConcurrentRequests sets the size …
Masking future alarms for a specified EPM object from an Automation script
11th September 2025
Hi Alexandre, This can be done using the internal MaskLinkedDMAObjectRefTreesThroughTopology SLNet call. I don’t have a detailed code example, but this should help you on your way: MaskLinkedDMAObjectRefTreesThroughTopology(maskInfo, “SystemType”, “SystemName”) …
Show a popup/toast inside a Cube View from a correlation-triggered Automation?
11th September 2025
Hi Daniel, If you would like to show a pop-up and let the user interact with it, the approach with an interactive script and the ‘FindInteractiveClient’ that Ive suggests would …
Negative values using Rate Calculation internal methods
11th September 2025
I’m not a 100% aware of exact numbers, but negative rates have been added as an option in the Rates nuget as a result of multiple cases where devices can …
PTP IN CISCO NEXUS VERSION 9.3(3)
11th September 2025
Hi Kaio, Can you have a look at the streamviewer (more details here) and the element log file (more details here) and share if there are any errors reported there?
Show a popup/toast inside a Cube View from a correlation-triggered Automation?
11th September 2025
Hi Daniel, Since your script is running headless, you’ll need to define which user should receive the pop-up. You can accomplish this using the FindInteractiveClient method (for more details, see here).
PTP IN CISCO NEXUS VERSION 9.3(3)
11th September 2025
I was unsure about version 9.3(3), so I grabbed another software version 9.3(11) specifically for this purpose. I couldn’t make any progress. Interestingly, using this protocol version (3.0.7.3), I can’t …
Visio: Open two URLs in a single click
10th September 2025
Hi Yahya, Natively we do not support providing two links to the Link Shape Data. After all, some browser are not always allowing to do this as far as I …
User-Defined API – Identify request source
10th September 2025
Hi Ive, It is currently not possible to know the source IP like you mention. This has been investigated in the past, but was not implemented, as you cannot be …
Visio: Open two URLs in a single click
10th September 2025
Hi YahYa, I do not believe we can directly support what you are looking for. This Dojo Questions explains more: LCA : Web component – Custom HTML and JavaScript – …
Show/Hide Visio shape based on a table with conditions
10th September 2025
It took me a while but i figured it out. Thank you Steve!