Ticketing – Standard Solution (Catalog)
27th March 2026
We would like to inform you that we have identified the root cause of the issue. During our investigation, we attempted to review the release notes; however, all available links …
Adding a filter for alarm not acknowledged to children filter
27th March 2026
Hi Jürgen, From what I can tell, you are using service templates to create services and want to exclude “not acknowledged” alarms. Unfortunately, that is not possible, as mentioned here: …
Cassandra, consistencylevels and replication
27th March 2026
Hi Chris, The Cassandra driver does not allow switching between DataCenters during active operation. In this scenario Cassandra expects the calling software, DataMiner in this case, to be co-housed with …
Issue Loading Logs on DataMiner Cube on New System
27th March 2026
Hi Micah, Without delving much into this, you can try running C:\Skyline DataMiner\Tools\ConfigureIIS.bat as Administrator to see if it helps. You can find more information here.
Not able to login Into Cube : This user is not known in the Dataminer system
27th March 2026
Hi RiverSilica Technologies, Can you check the contents of C:\Skyline DataMiner\Security.xml? In that file you should find the list of users who are allowed to log in and the groups …
ChildrenFilter shared alarm filter with Visual Overview session variable
27th March 2026
Hi Philip, This incorrect behavior looks to be caused by a software issue, could you create a ticket with our tech support so we can further investigate the root cause.
self-hosted community dataminer not working (manually renew the cloud session?)
27th March 2026
Hi, It is normal for the cloud sessions to expire if the system has been down for a period of time (multiple days). This can be easily solved by following …
Not able to login Into Cube : This user is not known in the Dataminer system
27th March 2026
I am attaching the last logs from my SLdataminer.txt and the client test results. 2026/03/27 14:13:18.375|SLDataMiner|8800|24604|CServiceModule::RunFunc|CRU|0|Notified SLWatchDog that the startup has completed. 2026/03/27 14:13:46.801|SLDataMiner|8800|13792|CDataMiner::GetInfoFunc|INF|-1|Unsuccessful connection attempt from ashok. This user …
best Practice to delete DOM instance
27th March 2026
Hi Juan, Here is an example of deleting DOM instances filtered by definition and state. Note that there is a limit of 100, so you can use a batching method …
Not able to login Into Cube : This user is not known in the Dataminer system
27th March 2026
Hi RiverSilica Technologies, As explained in the docs, normally you are automatically added to the Administrator group by the installation wizard, giving you all Administrator rights in DataMiner. Typically I …
best Practice to delete DOM instance
27th March 2026
Hi Juan, There’s a solid documentation page that addresses Processing multiple DomInstances – examples | DataMiner Docs. Feel free to take a look. There’s a specific section as well related …
How to retrieve a child element protocol name within a service template for Visio association?
27th March 2026
Hi Daniel, There was a similar question here: Visio Show/Hide: check if parameter exists? – DataMiner Dojo. I think the answer I provided over there also applies here in this …
How to access DOM from a Protocol QAction?
27th March 2026
Hi Maximiliano A DomHelper object can be created in a QAction like this: DomHelper domHelper = new DomHelper(protocol.SLNet.SendMessages, “myDomModuleID”); With protocol being the SLProtocol object. The DomHelper class is available …
Regex How to replace table stringValue by an other matching stringValue
27th March 2026
Hi Olivier, I get the impression that this question has already been answered in the comments. If this is indeed the case, could you select this answer to indicate that …
How to retrieve a child element protocol name within a service template for Visio association?
26th March 2026
Hi Daniel, A possible option could be passing the protocol name as input data. Then, you could set a service property with this information. In the Visio file, you could …