Hi,
Is there a way to automatically open the service card in an active user’s Cube session (member of a specific group) as soon as a new alarm affecting that service is created?
Thanks in advance,
The goal is to let active NOC users know right away when a service is impacted by a new alarm by showing it to them immediately in Cube.
Hi Ciprian, rather than opening the Service Card in Cube, why not create a penalty box Visio which populates with services in alarm. This way just a single page is opened with one shape per service.
If you have a correlation rule and automation which opens a new service card for each error, you could cause alarms to be missed once max cube cards are exceeded. Or in a case where there is a router problem and all services alarm, then you have only the last service alarm received card opened.
Hi Ciprian,
One way is to create VIsual Overview like Steve subscribed.
Or perhaps the feature Hyperlinks will help you further:
Hyperlinks.xml | DataMiner Docs
Another way is just to click in context-menu:
If the main aim here is to be notified, I'm wondering if a correlation rule sending an email to the targeted group could also serve the same purpose…