Hi there,
Any advice on what can be collected and looked at more than the below would be much appreciated.
There is one heavy Dataminer user who has started to observe "Cube slow > laptop slow > fan is loud" issue on a Windows10 machine running on Intel i7-10610U with 32GB RAM.
Symptoms:
- DataMiner Cube app is using 100% of CPU for a long time - and slow with its GUI responsiveness.
- Cube freeze detection! in log file with listed "Stacktrace frozen UI" thread on various MS Windows processes.
Next step is to gather info about this setup and forward it to Skyline's support team.
The following things going to provide:
1) The above snapshots of the CPU load
2) Info from the Cube > About > Connection & versions tabs
3) Cube logging file after the issue detected from C:\Users\xxx\AppData\Local\Skyline\DataMiner\DataMinerCube\CubeLogging.
4) Memory dumps - might be challenging to follow this guide Collecting DataMiner Cube memory dumps | DataMiner Docs because the user on the machine in question has no admin permissions.
Many thanks in advance for any tips & tricks on the subject!
With excellent help from Skyline team, it was noticed that the Cube was computing heavily on the \"Severity Duration\" column (this is expensive column to compute each second) in the alarm tab pages of the alarm console.
The computing took quite some CPU because the benchmark of the CPU of the laptop (CPU: Intel i7-10610U and RAM:32GB, PassMark: circa 6800) was almost the bare minimum that is needed for DataMiner Cube.
Recommended DataMiner client configuration: DataMiner Client Requirements | DataMiner Docs
Hi Ramunas,
If it's only one single user, then the user settings could also be valuable to add. You'll find them on the agent he/she is connecting to in c:\Skyline DataMiner\Users\[username]\ClientSettings.json.
You can also reset the user settings by clearing that file (please take a backup of that file first and let the user disconnect with all his open Cube sessions) or copying ClientSettings.json over from a user that has no problem and then let the user connect again.
Anyway, please get in touch with Skyline support indeed, so that a detailed investigation can take place.
thank you
Thanks Pieter!
Reset the user settings by removing that ClientSettings.json file has not helped.
Tried those user credentials in question on another machine got same symptoms.
I’ve approached Skyline support.
A “Message : Cube freeze detection!” section from SLCubeLog_2024_01_26_13_14_34_35988.txt
———– LogID: 68 ———–
Freeze
ServerTime: 26/01/2024 13:14:29
ClientTime: 26/01/2024 13:15:02
Message : Cube freeze detection! Longer than 10 seconds freeze.
Stacktrace frozen UI thread:
at MS.Win32.UnsafeNativeMethods.TryPostMessage(HandleRef hwnd, WindowMessage msg, IntPtr wparam, IntPtr lparam)
at MS.Win32.UnsafeNativeMethods.TryPostMessage(HandleRef hwnd, WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Threading.Dispatcher.RequestForegroundProcessing()
at System.Windows.Threading.Dispatcher.CriticalRequestProcessing(Boolean force)
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Application.RunDispatcher(Object ignore)
at System.Windows.Application.RunInternal(Window window)
at Skyline.DataMiner.CubeLauncher.Tools.CubeHost.Run(String cubePath)
at Skyline.DataMiner.CubeLauncher.RunModeManager.HostCube(String relativePathToCube)
at Skyline.DataMiner.CubeLauncher.App.Main()