Hi Community
I have a brand-new DMA running on Win11 laptop as a demo. It was initially installed as version 10.2 and worked. Following upgrade to 10.3, and beyond the Cube client updating itself on the first attempt to connect, I can no longer connect via DM Cube application either locally or remotely.
Message in Cube GUI is:
“Connection timeout. The DataMiner agent did not respond in time.”
Cube log reads as follows (captures several login attempts):
2023-10-11 16:31:06.783|PID:12004 [INF] General: Main window closing.
2023-10-11 16:31:06.924|PID:12004 [INF] RunModeManager: Entering mode: ShuttingDown
2023-10-11 16:31:06.924|PID:12004 [INF] General: Checking if a save is queued, before shutdown…
2023-10-11 16:31:06.924|PID:12004 [INF] General: Checking for uncompleted file operations, before shutdown…
2023-10-11 16:31:07.002|PID:12004 [INF] General: Exiting instance.
2023-10-11 16:32:34.834|PID:12872 [INF] General: Product version: 10.3.2246.490-48cc672f
2023-10-11 16:32:35.818|PID:12872 [INF] General: Launched exe: C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMinerCube.exe with arguments: /Autorun
2023-10-11 16:32:35.818|PID:12872 [INF] General: Launcher version: 10.3.2246.490-48cc672f
2023-10-11 16:32:36.536|PID:12872 [INF] RunModeManager: Launch arguments after PrepareLaunchArguments: /Autorun
2023-10-11 16:32:40.492|PID:12872 [INF] RunModeManager: Entering mode: Systray
2023-10-11 16:32:40.632|PID:12872 [INF] General: Pre-loading UI…
2023-10-11 16:32:45.002|PID:12872 [INF] General: The launcher config file has been externally changed: C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\CubeLauncherConfig.json Changed
2023-10-11 16:32:45.004|PID:12872 [INF] General: The launcher config file has been externally changed: C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\CubeLauncherConfig.json Changed
2023-10-11 16:51:33.220|PID:12872 [INF] Launcher Update: Local launcher version: 10.3.2246.490
2023-10-11 16:51:33.226|PID:12872 [INF] Launcher Update: Checking latest version on server localhost
2023-10-11 16:51:33.235|PID:12872 [INF] Launcher Update: Checking version info on localhost over “HTTP”
2023-10-11 16:51:33.375|PID:12872 [INF] Launcher Update: Latest launcher version on localhost: 10.3.2243.4486
2023-10-11 16:51:33.375|PID:12872 [INF] Launcher Update: No launcher update needed
2023-10-11 16:51:33.383|PID:12872 [INF] DMSCommunicator: Trying to retrieve server version from http://localhost/DataMinerCubeStandalone/VersionInfo.ashx…
2023-10-11 16:51:33.955|PID:12872 [INF] ClickTwice: Getting available versions on localhost
2023-10-11 16:51:33.957|PID:12872 [INF] ClickTwice: Skipping Cloud Version Manager as internet communication is not allowed in this stage.
2023-10-11 16:51:33.960|PID:12872 [INF] DMARemoteVersionManager: Checking available versions on server localhost
2023-10-11 16:51:34.012|PID:12872 [INF] ClickTwice: Launching version 10.3.2335.2420 with arguments host=localhost alias=localhost screen=\\.\DISPLAY1 cubelauncher=”C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMinerCube.exe”
2023-10-11 16:51:34.075|PID:12872 [INF] ClickTwice: Launched process ID: 3644
2023-10-11 16:51:34.081|PID:12872 [INF] General: Main window closing.
2023-10-11 16:51:34.405|PID:3644 [INF] General: Product version: 10.3.2246.490-48cc672f
2023-10-11 16:51:34.439|PID:3644 [INF] RunModeManager: Entering mode: Hosting
2023-10-11 16:51:39.775|PID:3644 [WRN] CubeHost: Unable to load assembly “Grpc.Net.Client.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=d754f35622e28bad”: file does not exist (C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMiner Cube\Versions\10.3.2335.2420\Grpc.Net.Client.Web.dll)
2023-10-11 17:11:22.759|PID:12872 [INF] General: Explicit updates check for launcher and Cube…
2023-10-11 17:11:22.765|PID:12872 [INF] BackgroundUpdater: Running version: 10.3.2246.490
2023-10-11 17:11:22.775|PID:12872 [INF] BackgroundUpdater: Selected update track: Release
2023-10-11 17:11:22.775|PID:12872 [INF] BackgroundUpdater: Checking for updates of Cube launcher on dataminer.services on track Release
2023-10-11 17:11:22.775|PID:12872 [INF] Launcher Update: Checking version info on dataminer.services over “HTTPS”
2023-10-11 17:11:24.010|PID:12872 [INF] BackgroundUpdater: Latest version on dataminer.services: 10.3.2246.490
2023-10-11 17:11:24.025|PID:12872 [INF] BackgroundUpdater: Starting background update for 1 clusters. Allow contacting DMA’s: False
2023-10-11 17:11:24.025|PID:12872 [INF] BackgroundUpdater: Last known server version for localhost: 10.3.0.0-13374. For this update, we assume this hasn’t changed.
2023-10-11 17:11:24.025|PID:12872 [INF] CloudCommunicator: Requesting versions of track Delayed 342349044…
2023-10-11 17:11:25.510|PID:12872 [INF] CloudCommunicator: Received versions on Delayed 342349044 in 1471 ms.
2023-10-11 17:11:25.526|PID:12872 [INF] BackgroundUpdater: Checking version for hostname localhost
2023-10-11 17:11:25.526|PID:12872 [INF] ClickTwice: Preparing for downloading version for server localhost
2023-10-11 17:11:25.526|PID:12872 [INF] ClickTwice: Best version for localhost according to Cloud Version Manager: 10.3.2335.2420
2023-10-11 17:11:25.541|PID:12872 [INF] ClickTwice: 10.3.2335.2420 available in local cache. No download necessary.
2023-10-11 17:11:25.541|PID:12872 [INF] ClickTwice: Updating revoked versions…
2023-10-11 17:11:25.557|PID:12872 [INF] BackgroundUpdater: Background update completed
2023-10-11 17:11:25.557|PID:12872 [INF] General: 0 new Cube versions downloaded.
2023-10-11 17:14:35.620|PID:12872 [INF] Launcher Update: Local launcher version: 10.3.2246.490
2023-10-11 17:14:35.620|PID:12872 [INF] Launcher Update: Checking latest version on server localhost
2023-10-11 17:14:35.620|PID:12872 [INF] Launcher Update: Checking version info on localhost over “HTTP”
2023-10-11 17:14:35.632|PID:12872 [INF] Launcher Update: Latest launcher version on localhost: 10.3.2243.4486
2023-10-11 17:14:35.632|PID:12872 [INF] Launcher Update: No launcher update needed
2023-10-11 17:14:35.633|PID:12872 [INF] DMSCommunicator: Trying to retrieve server version from http://localhost/DataMinerCubeStandalone/VersionInfo.ashx…
2023-10-11 17:14:35.637|PID:12872 [INF] ClickTwice: Getting available versions on localhost
2023-10-11 17:14:35.637|PID:12872 [INF] ClickTwice: Skipping Cloud Version Manager as internet communication is not allowed in this stage.
2023-10-11 17:14:35.637|PID:12872 [INF] DMARemoteVersionManager: Checking available versions on server localhost
2023-10-11 17:14:35.638|PID:12872 [INF] ClickTwice: Launching version 10.3.2335.2420 with arguments host=localhost alias=localhost screen=\\.\DISPLAY1 cubelauncher=”C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMinerCube.exe”
2023-10-11 17:14:35.659|PID:12872 [INF] ClickTwice: Launched process ID: 7984
2023-10-11 17:14:35.660|PID:12872 [INF] General: Main window closing.
2023-10-11 17:14:35.899|PID:7984 [INF] General: Product version: 10.3.2246.490-48cc672f
2023-10-11 17:14:35.938|PID:7984 [INF] RunModeManager: Entering mode: Hosting
2023-10-11 17:14:37.923|PID:7984 [WRN] CubeHost: Unable to load assembly “Grpc.Net.Client.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=d754f35622e28bad”: file does not exist (C:\Users\USER\AppData\Local\Skyline\DataMiner\DataMinerCube\DataMiner Cube\Versions\10.3.2335.2420\Grpc.Net.Client.Web.dll)
Any advice as to how to further diagnose or rectify this issue would be much appreciated, please.
As this question has been open for some time, and this looks like an issue that will require an in-depth investigation beyond the scope of the Q&A, could you contact techsupport@skyline.be for assistance in case this issue has not been resolved yet? We will close this question here.
Have you tried restarting the DMA yet? I’ve encountered a similar issue recently, and a DMA restart did the trick then.
Hi Tony, the “unable to load assembly” warning is a false positive, it has been removed in a more recent version of the Cube launcher.
Hi Tony, could you try setting the connection to “Auto”. These can be accessed by clicking the cogwheel on the bottom-right on the Cube login screen and clicking Options.
Thanks Kevin, this advice much appreciated, but that setting is already “Auto”, and have tried again with same “Connection timeout” response. Any further suggestions would be welcome..
Could you have a look at the logging in Cube itself? On the login screen, it can be accessed through the cogwheel in the bottom-right, or directly in the folder %LocalAppData%/Skyline/DataMiner/DataMinerCube/CubeLogging (not Logs).
Hi Bert, here is a copy of the log:
———– LogID: 7 ———–
Info
ServerTime: 26/10/2023 5:21:38 pm
ClientTime: 26/10/2023 5:21:38 pm
Message : Login Failed.
Exception : (Code: 0x800402B8) Skyline.DataMiner.Net.Exceptions.DataMinerCommunicationException: Problem communicating with http://192.168.1.61:8004/SLNetService: Timeout while sending message (15s)
at Skyline.DataMiner.Net.LegacyRemotingConnection.TransportSpecificHandleMessage(ConnectionToken tok, DMSMessage[] msgs, Int32 timeout)
at Skyline.DataMiner.Net.Connection.InternalHandlePackedMessages(ConnectionToken tok, DMSMessage[] msgs, Int32 timeout)
at Skyline.DataMiner.Net.Connection.AuthenticateStep(AuthenticationMessage authMsg)
at Skyline.DataMiner.Net.Connection.AuthenticateViaSspi(String userName, String password, String domainName, Byte[] evidence, Guid fallbackConnectionID)
at Skyline.DataMiner.Net.Connection.Authenticate(AuthenticationMethod method, String userName, String password, String domainName, Byte[] evidence)
at Skyline.DataMiner.Net.LegacyRemotingConnection.c__DisplayClass36_0.b__0()
at Skyline.DataMiner.Net.LegacyRemotingConnection.TryActionOnUris(Action action)
at Skyline.DataMiner.Net.ConnectionWaitState.TryToAuthenticate()
Thanks Marieke; yes we’ve tried DMA restart which does not clear this issue. The issue seems to be related to the Cube application itself, such reasoning based on this extract from the Cube logging:
“2023-10-11 17:14:37.923|PID:7984 [WRN] CubeHost: Unable to load assembly “Grpc.Net.Client.Web, Version=2.0.0.0, Culture=neutral, PublicKeyToken=d754f35622e28bad”: file does not exist (C:UsersUSERAppDataLocalSkylineDataMinerDataMinerCubeDataMiner CubeVersions10.3.2335.2420Grpc.Net.Client.Web.dll)