DataMiner Agent unable to start: The required version is unavailable

Solved999 viewsDataMiner Cube
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I was working on DataMiner and it took very long to load. I closed and reopened DataMiner Cube but was met with this error message.

Is there any way I can troubleshoot this?

Chian Hao Aw [SLC] [DevOps Enabler] Selected answer as best 12th June 2023
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented

What version of DataMiner are you using ? Did you install DataMiner Cube via a MSI package ?

2 Answers

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RESOLVED: Just needed to reinstall DataMiner Cube and it was working again. For future reference this issue could also stem from the DataMiner Cube launcher not working as intended, and should be checked on top of any server issues.

Chian Hao Aw [SLC] [DevOps Enabler] Selected answer as best 12th June 2023
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Hello Chian Hao,

Could you please clear the cached Cube version and try accessing your DataMiner again?

Chian Hao Aw [SLC] [DevOps Enabler] Posted new comment 8th June 2023
Chian Hao Aw [SLC] [DevOps Enabler] commented

Hi Jeeva,

I tried that and it didn’t work. Checking SLDataMiner in the logs shows this error:

2023/06/08 05:19:11.506|SLDataMiner|45312|66244|CDataMiner::ElementSetStackFunc|ERR|1|– Setting 7008/5350/2 to VT_R8 : 0.000000 by External data failed: no protocol pointer

Hope this adds more clarity to the issue I’m facing.

Regards,
Chian Hao