Hi Dojo Community,
we have a broadcast control system, that connects via WebService(v1) to our DMS to get some parameter values and set some view properties. The connection is usign HTTPS only and work pretty stable until a situation, when either a failover is happening in the DMS (no matter which DMA) or a DMA pair is not shown not connected. During this period the broadcast controler tries to renew its connection, but cannot authenticate.
Once all DMAs are online again the connection is automatically reestablished and communication continues.
Is this behaviour expected and can it be avoided somehow?
Hi André,
At first glance I believe this would be expected as the DMS is generally unavailable during a switch.
That’s true. I should have said that the failover pair is not reachable during the switch. Indeed if you have other DMAs that are not in failover or switching, then indeed they are still reachable
A good example might be, that we are seeing a reproducible disconnect of a Webservice (v1) connection to DMA1 when there is failover of DMA6.
The Webservice is used to retrieve parameter values from elements hosted on DMA1 and DMA3. So there is no direct relationship to DMA6 of the active Webservice connection.
Hi André,
That sounds like a software issue that will need to be investigated more in depth. Could you contact techsupport@skyline.be for this?
Thanks. I will doublecheck this with techsupport.
HI Simon,
many thanks for your feedback.
This is true, when you have only 2 agents (main/backup) in a DMS, but when there are other agent pairs in the DMS the system is still reachable, when a failover is done on one single agent pair.