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Visio internal error (on copy/paste of a shape)

Solved1.28K views21st December 2022error troubleshooting Visio
1
Alberto De Luca [DevOps Enabler]4.58K 8th February 2022 0 Comments

Recently I'm getting this error quite frequently when editing vsdx files: any hints on possible troubleshooting? It looks to be related to copy/paste actions, though shape duplication is workig fine.

Alberto De Luca [DevOps Enabler] Selected answer as best 21st December 2022

1 Answer

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Toon Casteele [SLC] [DevOps Enabler]6.97K Posted 9th February 2022 3 Comments

From a quick google search:

When you get a runtime error, please note that it is happening due to programs that are conflicting with each other. Please try to open Task Manager and go to the Processes tab and stop the programs one by one.

 Also, please try the following steps and see if it works for you.

1. Make sure you’ve updated Visio to the latest version that some issues can be resolved with such method.

2. Try open your Visio in safe mode which allow you to safely use it when it has encountered certain problems.

3. Try to  perform a clean boot in Windows to determine whether a background program is interfering with Office program.

I don't think I've personally had this error before, so I'm hoping this helps. If not I suggest you create a ticket with Microsoft support.

Alberto De Luca [DevOps Enabler] Selected answer as best 21st December 2022
Alberto De Luca commented 10th February 2022

Thanks, Toon

That’s actually the same suggestion provided in the ticket with Microsoft –
I’ll give it a try and I’ll share the outcome:

https://answers.microsoft.com/en-us/msoffice/forum/all/visio-internal-error-3406-action-1022-paste/d01e6dba-5305-4bca-88d3-1eeeaa173577

Toon Casteele [SLC] [DevOps Enabler] commented 11th February 2022

Haha, that’s exactly where I got it from. I didn’t realize that was you :’)

Alberto De Luca [DevOps Enabler] commented 21st December 2022

Marking this as “solved” as it did not occur anymore while using newer versions of VISIO/DataMiner

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