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  • >> Go to dataminer.services

User not known in Dataminer System after Admin install

Solved1.16K views5th June 2024DataMiner installation localhost
3
Alex Peat129 27th February 2024 0 Comments

Hi

After installing a new FO DMA pair when I launch Cube @localhost I am getting this error. I made sure I ticked the Admin box in Custom install

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024

3 Answers

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Thibault Heylen [SLC] [DevOps Advocate]1.51K Posted 4th June 2024 2 Comments

Hi Alex,

First of all my apologies for my late response.

This is unfortunately a known issue that was discovered already internally, however the fix will only be added in the next release 10.4.7 or 10.4.0 CU4.
This doesn't resolve your problem for now.

The problem is that the user isn't saved on one of the locations.

A simple workaround is to create 2 local windows admin accounts. Logon with one of those and do the installation of DataMiner.
When DataMiner is started up, add the other admin account as a DataMiner user.

You should then be able to continuously logon with that second user you added, as the first one will be deleted again.

Please let me know if it wouldn't be clear, or you have some additional questions.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 5th June 2024
Alex Peat commented 5th June 2024

Hi Thibault

Thanks for the response. I have been using this workaround successfully during my last installs and upgrades. I have not needed to create local Windows Admins but simply creating a user in Cube and making the user Admin is working for us

Thibault Heylen [SLC] [DevOps Advocate] commented 5th June 2024

Hi Alex,

Great to hear!
We’ll make sure it’s resolved when release our new installer.

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