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User not getting the correct Group Layout Alarm Console

Solved1.79K views11th July 2023AD account Alarm Console group membership
1
Daniel Lentoiu619 8th June 2022 2 Comments

Hi all,

I have an user that is getting the correct layout (a predefined Alarm Console Alarm Tab Layout created for a Group) only if he connects to a different DM Agent than normal procedure, not the one that he should connect to.

When he is connecting to the correct DMA he is getting the "default" Alarm Console tabs(see bellow)

This user is getting his permissions from a Group that is set up via AD. (He is the only user from that group that experiences this behavior )

What i have already tried was:

- copy the profile from the good behavior DMA ( C:\Skyline DataMiner\Users) on the DMA where the user is having problems connecting

- deleted the profile \\...\Application Data\Skyline\DataMiner

- checked the AD account to have the same properties

Any ideas to solve this ?

Thank you !

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 11th July 2023
Kevin Vermeulen [SLC] [DevOps Member] commented 9th June 2022

Hi Daniel, here is some more explenation: https://docs.dataminer.services/user-guide/Advanced_Functionality/Security/Basic_security_configuration/Frequently_asked_questions_about_user_group_settings.html

Could it be that the user is member of more than one group?

Daniel Lentoiu commented 9th June 2022

Hi Kevin,
The user is part of one single group.
The issue is that on the same cluster if the user connects to one DM Agent he gets correct Layout and if he connects to another DM Agent he doesn’t get the correct layout for the Alarm console.
I have compared the values of the Clientsettings.dat from the C:Skyline DataMinerUsersSharedUserSettingsGroups on both servers and the files have the same properties.
Regards,
Daniel.

4 Answers

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Daniel Lentoiu619 Posted 9th June 2022 0 Comments

Hi Michael,

Both of these Enforce Alarm Console options are checked for the group that the user is part off .

Daniel Lentoiu Answered question 9th June 2022
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