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Upgrading DataMiner to 10.2

Solved1.42K views25th April 2022DataMiner 10.2 SLNet timeout upgrade
4
Robert Thevis [DevOps Enabler]154 16th March 2022 0 Comments

Hello,

I have an issue upgrading DataMiner to the 10.2 branch.

The 10.2.1 Feature Release works, but anything after this, including the Main Release do not.

The issue is always the same. The upgrade completes without any errors until DataMiner should start again. At this point nothing happens any more.

Looking into the Log-Files I can see the the issue seems to be communicating with SLNet, as I can see timeout messages in an infinite loop here.

Could this be an issue with an non English Windows? I have for a while now had the issue that I need to manually add the DCOM Config Permissions for SLASPConnection, could this be something similar?

So far the I tried the upgrade on 4 DMAs, only one worked.

Best Regards

Ciprian Moga [SLC] [DevOps Member] Answered question 21st April 2022

2 Answers

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Marlies Vandenberghe [SLC] [DevOps Member]2.98K Posted 16th March 2022 1 Comment

Hi Robert,

this issue doesn't ring a bell, the only thing i can think of is that the services aren't properly registered again after the upgrade, you can do this manually again to verify if this is the root cause:

-Stop DataMiner
-Run “C:\Skyline DataMiner\Tools\UnRegister DataMiner.bat” as admin
-Run “C:\Skyline DataMiner\Tools\UnRegister dll's of DataMiner.bat” as admin
-Run “C:\Skyline DataMiner\Tools\Register dll's of DataMiner (silent).bat” as admin
-Run “C:\Skyline DataMiner\Tools\Register DataMiner as Service.bat” as admin
-Start DataMiner

If this doesn't solve it i would definitely register a high priority support ticket to get this investigated asap

Marlies Vandenberghe [SLC] [DevOps Member] Answered question 16th March 2022
Robert Thevis commented 16th March 2022

Hello Marlies,
I tried it, but that was not the issue.
I will open a Ticket then.

Best Regards,
Robert

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