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Unable to set up Dashboard Gateway – some assistance required

Solved1.58K views19th July 2023dashboard gateway IIS installation
2
Bing Herng Chong [SLC] [DevOps Advocate]1.06K 19th January 2021 0 Comments

Hi, I am attempting to set up a Dashboard Gateway according to instructions provided in DataMiner Help. I have executed each step 1-6 except for steps 2 & 3 (setting up certificates and HTTPs). I have skipped those 2 steps just to keep things simple for now - i.e.: try to get http working first, bring certs and SSL in later.

The project I'm working on only requires setting up access to Dashboards so I've only copied over API and Dashboards folders from the DMA server. When I attempt to access http://localhost/Dashboards, I get the following error: "It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS." (PS: I tried to convert the Dashboards directory that was copied over to an application in IIS but that did not solve the problem).

Is there any advise anyone can provide to help me progress further with setting up Dashboard Gateway?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023

2 Answers

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Pieter Van Compernolle [SLC] [DevOps Enabler]3.29K Posted 19th January 2021 8 Comments

Hi Bing Herng Chong

The new dashboards application is located in the 'Dashboard' folder (no 's' at the end). What you have copied is the 'Dashboards' folder.

For the new DataMiner Dashboards, you don't need to turn the folder into an application in IIS.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023
Bing Herng Chong [SLC] [DevOps Advocate] commented 19th January 2021

Hi Pieter, thanks for your response. I was aware that there were two folders “dashboard” and “Dashboards” in the Webpages folder and tried both. Good to know that it is “dashboard” and not “Dashaboards”. However both gave errors. When I copied the “dashboard” folder, the error that was reported was “Calling LoadLibraryEx on ISAPI filter “c:Skyline DataMinerFilesSLAuthFilterISAPI.dll” failed”. I’ll continue to debug using this folder but if the error rings a bell, please do let me know what I can try out.

Pieter Van Compernolle [SLC] [DevOps Enabler] commented 19th January 2021

Hi,
In your Gateway IIS, you can remove your ISAPI filter. (Select your website and double click the ISAPI filters icon and then remove it). The ISAPI filter is probably there because you are recycling a DataMiner Agent as Gateway?

Bing Herng Chong [SLC] [DevOps Advocate] commented 19th January 2021

Thanks for that tip. Yes, you’re right about this server being previously used as a Dataminer Agent. Removing the ISAPI filter has now allowed me to access the Dashboard webpage.

But strangely, I notice that by going through Gateway, I’m not seeing the existing dashboards that have been previously created. I’m seeing an empty list.

Pieter Van Compernolle [SLC] [DevOps Enabler] commented 19th January 2021

Ok, seems like you’re getting close 🙂
Can you try to navigate to the DataMiner Agent from a remoted desktop on your Gateway?
– Use the hostname or ip you have specified in web.config
– Use the username and pwd you have specified in web.config

Miguel Obregon [SLC] [DevOps Catalyst] commented 19th January 2021

Hi Pieter,
We connected remotely to the gateway server and we were able to see all the dashboards available in the dashboard app using the user and password specified in the web.config file. Maybe we need to check another setting in the gateway server?

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