I am starting to think this is a license issue. I am going to ask their team to check on their round robin routing to the multiple DMAs. They may have a DMA that has an SVE license only. I have seen a problem somewhat similar before when they had a SVE DMA in a DMS that did not have all same licenses. Thus some licensed features would not work if I got routed to that SVE DMA. From looking at the developer tools response from a good connection, it looks like it could be licensing thing? Below is a good response when I was on Teamviewer. It has the appropriate licenses. In the response that fails, the licensing is “null” I am thinking I am routed to a DMA that does not have Dashboard license turned on. Just a guess at this moment.

“d”:{“__type”:”Skyline.DataMiner.Web.Common.v1.DMAConnectAndInfo”,”Connection”:”18c86d5d-fff7-48f1-ad5a-5e1b4d54b3d7″,”Message”:null,”MessageType”:null,”DMAVersion”:”10.2.2209.2430″,”AlarmColors”:{“__type”:”Skyline.DataMiner.Web.Common.v1.DMAAlarmColors”,”Critical”:{“R”:240,”G”:50,”B”:65},”Error”:{“R”:204,”G”:204,”B”:204},”Information”:{“R”:204,”G”:204,”B”:204},”Initial”:{“R”:242,”G”:242,”B”:242},”Major”:{“R”:245,”G”:210,”B”:40},”Masked”:{“R”:136,”G”:23,”B”:152},”Minor”:{“R”:97,”G”:214,”B”:214},”Normal”:{“R”:22,”G”:198,”B”:12},”Notice”:{“R”:204,”G”:204,”B”:204},”NotMonitored”:{“R”:204,”G”:204,”B”:204},”Timeout”:{“R”:255,”G”:155,”B”:15},”Undefined”:{“R”:204,”G”:204,”B”:204},”Warning”:{“R”:59,”G”:120,”B”:255},”LastChangeUTC”:1676065494958},”Time”:”2023-02-10 21:44:54″,”TimeUTC”:1676065494000,”LastChangeUTC”:1676065494880,”Security”:{“__type”:”Skyline.DataMiner.Web.Common.v1.DMASecurity”,”StartElement”:true,”StopElement”:true,”PauseElement”:true,”MaskElementUntilClearance”:true,”MaskElementUntilUnmasking”:true,”UnmaskElement”:true,”MaskAlarm”:true,”AlarmUnmasking”:true,”AlarmTakeOwnership”:true,”AccessElement”:true,”DataDisplayAccess”:true,”ServiceDataDisplayAccess”:true,”AccessAlarms”:true,”ReleaseOwnershipOtherUser”:true,”Trending”:true,”Dashboards”:true,”Reporter”:true,”Surveyor”:true,”TicketsUI”:true,”TicketsConfigUI”:true,”TicketsAddTicket”:true,”TicketsEditTicket”:true,”TicketsDeleteTicket”:true,”DashboardsAdd”:true,”DashboardsEdit”:true,”DashboardsDelete”:true,”JobsViewAll”:false,”JobsCreateUpdateJobs”:false,”JobsDeleteJobs”:false,”JobsCreateUpdateDeleteSections”:false,”Collaboration”:true,”ViewNotes”:true,”ShareItem”:true,”UnshareItem”:true,”UpdateSharedItems”:true,”SendEmail”:true,”MonitoringUI”:true,”UserDefinableAppPublish”:true,”UserDefinableAppEdit”:true,”UserDefinableAppDelete”:true,”UserDefinableAppAdd”:true,”UserDefinableAppView”:true},”Licenses”:{“AssetManager”:false,”Automation”:true,”Correlation”:true,”Maps”:false,”Mobile”:true,”MobileExtended”:true,”MobileGateway”:false,”Reporter”:true,”ResourceManager”:false,”Scheduler”:true,”Spectrum”:false,”Ticketing”:false},”User”:{“__type”:”Skyline.DataMiner.Web.Common.v1.DMAUser”,”Login”:”rulven”,”FullName”:”Randy Ulvenes”,”EmailAddress”:”randy.ulvenes@skyline.be”},”UserGroups”:[{“__type”:”Skyline.DataMiner.Web.Common.v1.DMAUserGroup”,”ID”:0,”Name”:”Administrators”}],”SLNetConnectionID”:”231048a6-76cd-4052-bdb9-68e81d1d400d”,”Cookie”:”KxflqCQoh7bnusp+csMucf4wP1tVh/JYDJY7VXwtcUsM8qQByr1tc7jvwHdukxj6amE17tGC1wxv3+RTZ9218Q==”,”ClusterInfo”:{“IsCassandraActive”:true,”IsSearchActive”:false},”HasDelegatedAuthentication”:false}}