“U” instead of “User Initials” in the top right corner?

Solved789 viewsadl2099 client Cube user
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Hi Dojo,
In place of the usual “initials”,

I’m getting what seems to be a generic “U” (maybe for “User”?)

this seems to be the case from machines that are not on the same domain where the DM server is
(but it could be something different): clicking on “Account Settings” doesn’t open any screen

is there an easy way to fix this (e.g. cache clear/client reinstallation) or shall we check with our Tech-Squad?

Alberto De Luca [DevOps Enabler] Selected answer as best 13th March 2023

1 Answer

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Hi Alberto,

There is already a similar question:
Cube: Could not extract user initials: User has empty name

Hope it helps!

Alberto De Luca [DevOps Enabler] Selected answer as best 13th March 2023
Alberto De Luca [DevOps Enabler] commented

Thank you Miguel – this answers my question – apologies for the duplication, will follow the evolution from the older thread