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  • >> Go to dataminer.services

Timeout issue while login to Dataminer

Solved430 views4 days agoTimeout issue
1
Mohan Ramasamy Veerappan79 3rd March 2025 2 Comments

Hi

Could you please anybody help me with the below error in Dataminer which is currently occurring when I try to access the server.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 4 days ago
Davor Joleski [DevOps Enabler] commented 3rd March 2025

HI Mohan i had the same issue sometimes but that is so rare ,probably they deploying something or working on that it not be long i think.Do you have this long period or something?

Mohan Ramasamy Veerappan commented 3rd March 2025

I have fixed this by providing user permission for web.config file. Earlier user access had been modified by someone due to this it was not working.

Anyway thanks Davor Joleski for your prompt reply 🙂

2 Answers

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0
Danielle Falcone [SLC] [DevOps Advocate]1.47K Posted 6th March 2025 0 Comments

Hello Mohan,

if the issue is not solved, could you please send an e mail to techsupport@skyline.be

Inform the issue and if possible already collect the following logs:

  1. Cube Debug information Collecting data to report an issue to Technical Support | DataMiner Docs)
  2. SL LogCollector file from the agent that you are connecting (10.53.10.13): Collecting data to report an issue to Technical Support | DataMiner Docs

Techsupport will reply the e mail with a shared folder where you can place the information and then will investigate the issue.

kind regards,

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 4 days ago
0
Marieke Goethals [SLC] [DevOps Catalyst]5.93K Posted 4th March 2025 0 Comments

I get the impression that this question has already been answered in the comments. If this is indeed the case, could you select this answer to indicate that the question can be closed?

Marieke Goethals [SLC] [DevOps Catalyst] Answered question 4th March 2025
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