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Timeout issue while login to Dataminer

300 views6th March 2025Timeout issue
1
Mohan Ramasamy Veerappan50 3rd March 2025 2 Comments

Hi

Could you please anybody help me with the below error in Dataminer which is currently occurring when I try to access the server.

Danielle Falcone [SLC] [DevOps Advocate] Answered question 6th March 2025
Davor Joleski [DevOps Enabler] commented 3rd March 2025

HI Mohan i had the same issue sometimes but that is so rare ,probably they deploying something or working on that it not be long i think.Do you have this long period or something?

Mohan Ramasamy Veerappan commented 3rd March 2025

I have fixed this by providing user permission for web.config file. Earlier user access had been modified by someone due to this it was not working.

Anyway thanks Davor Joleski for your prompt reply 🙂

2 Answers

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Danielle Falcone [SLC] [DevOps Advocate]1.44K Posted 6th March 2025 0 Comments

Hello Mohan,

if the issue is not solved, could you please send an e mail to techsupport@skyline.be

Inform the issue and if possible already collect the following logs:

  1. Cube Debug information Collecting data to report an issue to Technical Support | DataMiner Docs)
  2. SL LogCollector file from the agent that you are connecting (10.53.10.13): Collecting data to report an issue to Technical Support | DataMiner Docs

Techsupport will reply the e mail with a shared folder where you can place the information and then will investigate the issue.

kind regards,

Danielle Falcone [SLC] [DevOps Advocate] Answered question 6th March 2025
0
Marieke Goethals [SLC] [DevOps Catalyst]5.51K Posted 4th March 2025 0 Comments

I get the impression that this question has already been answered in the comments. If this is indeed the case, could you select this answer to indicate that the question can be closed?

Marieke Goethals [SLC] [DevOps Catalyst] Answered question 4th March 2025
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