Ticketing – Sample code

Solved1.70K viewsCorrelation ticketing
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Hi Dojo,

I want to create a ticket when my SRM service goes into alarm. Therefore I'm using the Correlation Engine that executes an Automation Script.

I already found how to parse Correlation info: Passing variables in to automation script with a correlation rule - DataMiner Dojo

Now I need some sample code about how to create a ticket from an Automation Script. Where can I find this?

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 16th December 2021

1 Answer

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Hi Jens,

You can use the Ticketing Gateway API helpers to create tickets within automation scripts. Examples are available here.

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 16th December 2021