Ticketing App – Showing/hiding ticketing domains for user groups

Solved1.48K viewssecurity ticketing user permissions
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In the Ticketing App we can create different domains. But how can we manage which ticket domains certain user groups can see? So we can prevent certain users from seeing ticket information they shouldn’t see.

E.g. We have 3 domains, A, B and C

Admin group -> see all domains,

Engineering Group -> domains A and B,

Operator Group -> domain C

Stacey Van Colen [SLC] [DevOps Advocate] Selected answer as best 12th October 2020

1 Answer

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At this point there is only security to block everything. In System Center, Users/Groups, in the permissions tab on a group you can specify the available ticketing permissions:

  • UI available
  • Add
  • Edit
  • Delete
  • Configure

But these will count for all tickets and all ticket domains.

So at this point you can’t prevent users from seeing specific ticket information.

Stacey Van Colen [SLC] [DevOps Advocate] Selected answer as best 12th October 2020