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Ticketing App – Showing/hiding ticketing domains for user groups

Solved1.48K views12th October 2020security ticketing user permissions
4
Stacey Van Colen [SLC] [DevOps Advocate]2.54K 8th September 2020 0 Comments

In the Ticketing App we can create different domains. But how can we manage which ticket domains certain user groups can see? So we can prevent certain users from seeing ticket information they shouldn’t see.

E.g. We have 3 domains, A, B and C

Admin group -> see all domains,

Engineering Group -> domains A and B,

Operator Group -> domain C

Stacey Van Colen [SLC] [DevOps Advocate] Selected answer as best 12th October 2020

1 Answer

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8
Desmet Thomas [SLC]20 Posted 8th September 2020 0 Comments

At this point there is only security to block everything. In System Center, Users/Groups, in the permissions tab on a group you can specify the available ticketing permissions:

  • UI available
  • Add
  • Edit
  • Delete
  • Configure

But these will count for all tickets and all ticket domains.

So at this point you can’t prevent users from seeing specific ticket information.

Stacey Van Colen [SLC] [DevOps Advocate] Selected answer as best 12th October 2020
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