Hi Dojo,

we are using a Visio were thumbnails from third party devices are embedded - this works as a thumbnail multiviewer, and it does perform nicely in most cases. However, we experience an issue were on some few machines some users are not able to see the thumbnails, but instead get the following error:

We don't know wich logging is meant, and it is mysterious that this happens

• only on some few machines, but only for some users (all users are operating based on the same rights), and
• for the users that experience this issue the multiviewer / thumbnail display works just fine on a different, personal client machine (laptop).

We have tried to modify the user rights in DataMiner: even with Admin rights there is no difference.

Any thoughts what might be the cause for this, which logging is meant?

Thanks a lot!