We are having some issues to retrieve all parameters from a Telestream Prism device (on the Telestream Tech Partner Lab) – most of the parameters showing up as “not initialized”
Below some of the error messages we get:
<- 23:32:58 – GET http://10.53.17.31:9000/api/ip_flow_table_condensed
-> 23:32:58 – HTTP/1.1 405 Method Not Allowed
-> 23:32:58 – Get for flowTableCondensedRaw (status code: HTTP/1.1 405 Method Not Allowed), returned VT_BSTR : ERROR: S_socketServer_DEAD_MESSAGE
<- 23:33:32 – GET http://10.53.17.31:9000/api/ip_flow_table_condensed
-> 23:33:32 – HTTP/1.1 405 Method Not Allowed
-> 23:33:32 – Get for flowTableCondensedRaw (status code: HTTP/1.1 405 Method Not Allowed), returned VT_BSTR : ERROR: S_socketServer_DEAD_MESSAGE
Connector Version: 1.0.3.2
Prism Version: 3.3.3
> I cannot figure out which Prism version our connector supports.
Would be great if somebody can have a look and adapt the connector (in case it’s not compatible any more due to a newer Prism software release)
Note: System is available via Cube Remote or Teamviewer.
Hi Thomas,
The 405 Method Not Allowed is often returned when you, for instance, try to do a GET request when the device/API only supports POST for that specific call.
Also, according to our catalog, the 1.0.3.x branch of that connector supports firmware 1.6 in full and 1.5 in read-only mode, and since you mention a version of 3.3.3 I would guess that it is likely we are dealing with a firmware change and it would be required to look into the documentation to understand what needs changing.