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“TAG Management” application deployment failed

Solved712 views16th May 2024Deploying Solutions TAG
0
Mahito Murakami [DevOps Advocate]496 1st May 2024 0 Comments

Hi,

I tried to deploy "TAG Management" application package from catalog site, but the deployment failed with the error message below.

I've already upgraded the DMA to 10.4.5.0-14239, and upgraded all the DxM to the latest one.

Could you please tell me what is wrong or missing ?

{
"errorMessage": "Unexpected exception occurred",
"exceptionMessage": "StatusCode: UnknownError, DebugMessage: A unknown exception occurred in CoreGateway: Installation of the package TAG Management version 1.0.1-CU8 failed because something went wrong while running the install script: Error triggering entry point Skyline.DataMiner.Net.Automation.AutomationEntryPoint: EXIT: \"Exception encountered during installation: (Code: 0x80131500) Skyline.DataMiner.Net.Exceptions.DataMinerException: Run Subscript 'Merge LCA themes' Failed: 0x80004005\r\n 場所 Skyline.DataMiner.Automation.Engine.InternalLaunchSubScript(String scriptName, List`1 finalOptions, Int32 inheritSubScript, Int32 extendedErrorInfo, Dictionary`2& subScriptOutput, List`1& errorMessages)\r\n 場所 Skyline.DataMiner.Automation.SubScriptOptions.StartScript()\r\n 場所 Script.Install(IEngine engine, AppInstallContext context)\", DmaId: 194501",
"stackTrace": " at ArtifactDeployer.Services.CoreGateWayResponseHandler.Implementations.CoreGateWayResponseHandler.Handle[TReq,TResp](ICoreGatewayRequestExecutor coreGatewayRequestExecutor, TReq request, MessageParser`1 responseParser, String topicId)\r\n at ArtifactDeployer.Deployer.Implementations.AppPackageDeployer.Deploy(String deploymentId, EventingInfo eventingInfo, ArtifactInfo info, String artifactLocation, DeployContext context)\r\n at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.<>c__DisplayClass7_0.<<DeployArtifactAsync>b__0>d.MoveNext()\r\n--- End of stack trace from previous location ---\r\n at ArtifactDeployer.Handler.Implementations.DeploymentHandlerEventingDecorator.CaptureExceptionAsync(ContextType contextType, Func`1 action)"
}

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 16th May 2024

2 Answers

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Tom Waterbley [SLC] [DevOps Catalyst]8.89K Posted 2nd May 2024 1 Comment

Hi Mahito,

The root cause why the 'Merge LCA themes' script sometimes fails has been identified. It appears that it can fail because no themes JSON file exist yet on the system.

We now fixed this in a newer version, and should not occur anymore.

Thank you for reporting this problem!

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 16th May 2024
Blake Smethers [SLC] [DevOps Advocate] commented 2nd May 2024

Thanks Tom!
For Mahito, we released 1.0.1-CU9 of the TAG Management package with those updates if you’d like to confirm.

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