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Table rows disappear on popup page

108 views24th July 2025
2
Chris Jones [DevOps Advocate]58 10th July 2025 0 Comments

Hi,

I am having an issue with an element popup page. I am using a Tree Control but i still want to expose the the raw tables in the element UI.

If i navigate to the subpage then the raw tables populate as expected. However if i use the popup button to display the page as a popup the some of table rows initially load but then disappear. If I drill down onto one of the table parameters and select to go back to the pop up page the all tables are fully populated.

I can also confirm that the tables are also displayed correctly in the tree control. Do you know what might be causing this behavior?

This is running on DataMiner version 10.5.0.0-15485

Luís Freitas [SLC] [DevOps Advocate] Answered question 24th July 2025

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Luís Freitas [SLC] [DevOps Advocate]640 Posted 24th July 2025 0 Comments

Hi Chris,

To be honest, it's difficult to help you without the protocol itself, as this could be an issue with the protocol implementation or the software.

My advice is to first look into the element log to see if there are any missing table relations. If so, fix them by adding the missing relations.
An example of the error I'm referring to is shown below.

If the issue persists, please create a ticket using the Support application.
Support application | DataMiner Docs

Please include all the details you can (including the protocol or even a DELT of the element) so that the investigation can go smoothly. More info:
Collecting data to report an issue to Technical Support | DataMiner Docs

Kind Regard,
Luís Freitas

Luís Freitas [SLC] [DevOps Advocate] Answered question 24th July 2025
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