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StorageModule, No responders available

177 views25th March 2025SLASPConnection StorageModule
0
Robert Thevis [DevOps Enabler]154 25th March 2025 0 Comments

Hello everyone,
we have upgraded a DMS from DataMiner-10.4.4.0-14113 to DataMiner-10.5.0.0-15579.

Now all servers in the cluster show an Error: Thread problem in SLASPConnection.exe: Handle Notifications Thread

SLASPConnection Log shows:
2025/03/25 11:52:36.809|SLASPConnection.exe 10.5.2443.6706|15136|31376|DMAObjects.Config|ERR|0|Exception on request: No subscriber for the subject 'StorageModule_v2.0a182495-0e9a-4967-867a-25ad0c0cfe02' found. Check the process that should handle the request.: No responders available for request
2025/03/25 11:52:36.809|SLASPConnection.exe 10.5.2443.6706|15136|31376|DMAObjects.Config|ERR|0|Skyline::DataMiner::Core::DMAObjects::Config::Element::Storages::ElementCRUD::Initialize (ElementCRUD for 33814/271) failed: Failed to create one or more storages. More info might be available in C:\ProgramData\Skyline Communications\DataMiner StorageModule\Logs\DataMiner StorageModule.txt.

The DataMiner StorageModule-Process is running

DataMiner StorageModule.txt shows:
2025-03-25 10:47:25.575 +01:00 (1) [INF] Logging at minimum level: Information
2025-03-25 10:47:25.606 +01:00 (1) [INF] Launching DataMiner StorageModule v10.5.2443.6709-08940390
2025-03-25 10:47:25.822 +01:00 (9) [INF] Loaded plugin Skyline Cassandra Plugin with ID 6433f867-aec3-4c9a-9b7d-077826bb596d
2025-03-25 10:47:25.824 +01:00 (9) [INF] Loaded plugin Skyline Cloud Storage Plugin with ID 963ccd91-d86a-47bd-a748-2ff932b4f7e9
2025-03-25 10:47:25.827 +01:00 (9) [INF] Loaded plugin Skyline Xml Plugin with ID 550f70f9-4ca1-4995-bfaa-c951382d5c3e
2025-03-25 10:47:25.827 +01:00 (9) [INF] Loaded plugin Generic Xml Plugin with ID 2ad6a95d-ebab-46d2-bfb1-664330a014c2
2025-03-25 10:47:25.831 +01:00 (9) [INF] 4 plugins loaded
2025-03-25 10:47:25.837 +01:00 (9) [INF] Listening for Skyline Cassandra Plugin on subjects StorageModule.6433f867-aec3-4c9a-9b7d-077826bb596d (legacy for pre 10.4)
2025-03-25 10:47:25.837 +01:00 (9) [INF] Listening for Skyline Cassandra Plugin on subjects StorageModule_v2.6433f867-aec3-4c9a-9b7d-077826bb596d
2025-03-25 10:47:25.841 +01:00 (9) [INF] Listening for Skyline Cloud Storage Plugin on subjects StorageModule.963ccd91-d86a-47bd-a748-2ff932b4f7e9 (legacy for pre 10.4)
2025-03-25 10:47:25.841 +01:00 (9) [INF] Listening for Skyline Cloud Storage Plugin on subjects StorageModule_v2.963ccd91-d86a-47bd-a748-2ff932b4f7e9
2025-03-25 10:47:25.841 +01:00 (9) [INF] Listening for Skyline Xml Plugin on subjects StorageModule.550f70f9-4ca1-4995-bfaa-c951382d5c3e (legacy for pre 10.4)
2025-03-25 10:47:25.841 +01:00 (9) [INF] Listening for Skyline Xml Plugin on subjects StorageModule_v2.550f70f9-4ca1-4995-bfaa-c951382d5c3e
2025-03-25 10:47:25.842 +01:00 (9) [INF] Listening for Skyline Xml Plugin on subject StorageModule.550f70f9-4ca1-4995-bfaa-c951382d5c3e.resetcache
2025-03-25 10:47:25.842 +01:00 (9) [INF] Listening for Generic Xml Plugin on subjects StorageModule.2ad6a95d-ebab-46d2-bfb1-664330a014c2 (legacy for pre 10.4)
2025-03-25 10:47:25.842 +01:00 (9) [INF] Listening for Generic Xml Plugin on subjects StorageModule_v2.2ad6a95d-ebab-46d2-bfb1-664330a014c2
2025-03-25 10:47:25.842 +01:00 (9) [INF] Listening for Generic Xml Plugin on subject StorageModule.2ad6a95d-ebab-46d2-bfb1-664330a014c2.resetcache
2025-03-25 10:47:25.845 +01:00 (9) [INF] Backend service state = started
2025-03-25 10:47:25.847 +01:00 (9) [INF] Application started. Hosting environment: Production; Content root path: C:\Program Files\Skyline Communications\DataMiner StorageModule\
2025-03-25 10:47:49.522 +01:00 (31) [INF] Resetting caches in plugin 550f70f9-4ca1-4995-bfaa-c951382d5c3e
2025-03-25 10:47:50.116 +01:00 (30) [INF] Created XmlStorage (9860c8b4-a6c7-48d3-8ece-28ff04be6eae)
2025-03-25 10:47:50.311 +01:00 (40) [INF] [Element.xml] Disposing XmlStorage (9860c8b4-a6c7-48d3-8ece-28ff04be6eae)
2025-03-25 10:47:50.604 +01:00 (30) [INF] Created XmlStorage (fe475d76-c971-480c-8f53-d362bec6fe2e)
2025-03-25 10:47:50.770 +01:00 (30) [INF] Created XmlStorage (006421d5-3540-4e85-9ae1-ef43acf421c3)
2025-03-25 10:47:50.887 +01:00 (30) [INF] Created XmlStorage (290f3908-f167-4942-aa63-fc2cd539970f)
2025-03-25 10:47:50.918 +01:00 (30) [INF] Created XmlStorage (0003e2f4-449d-4398-a8e9-b265a43ea0b9)

What am I missing here?

Please note, we have currently an issue that the NATS Ports 4222,6222 and 9090 are not available between the DMAs and are working on it. However that was not an issue in 10.4 and so far we did not notice anything wrong, other than the error messages in 10.5.

Best Regards,
Robert

Robbe De Ghein [SLC] [DevOps Advocate] Answered question 25th March 2025

1 Answer

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Robbe De Ghein [SLC] [DevOps Advocate]785 Posted 25th March 2025 1 Comment

Hi Robert,

Did you have to NATS port issues in 10.4 as well?

The errors are related as SLASPConnection is asking info about Element configurations from a remote storage module over NATS.

I recommend fixing the NATS communication first, and then reevaluating.

Robert Thevis [DevOps Enabler] Posted new comment 25th March 2025
Robert Thevis [DevOps Enabler] commented 25th March 2025

Hello Robbe,
yes, the Ports were closed in 10.4 as well, without any issues.

We will work on getting these Ports open then and will reevaluate the issue then.

Best Regards,
Robert

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