Hi Dojo,
In SRM when a booking is created, by default we also create a Service which is then available in the Surveyor. In that Service, all the configured Resources from the Service Definition are available.
Is there an options inside of the Service Definition to flag certain Function Blocks to not be included in the Service which gets created?
Thanks.
Hi Stacey,
I’m not aware of an option in the Service Definition that allows you to flag specific Function Blocks so they aren’t included in the generated Service.
In the past, I’ve had a similar scenario where we usually wanted the full service to be generated, but in a few exceptional cases, we needed to adjust it. To handle that, we added some custom logic to tweak the generated service as needed.
That said, I do know there’s an ExternalServiceManagement flag you can set to true. With that enabled, the Service isn’t generated automatically, which gives you the flexibility to implement your own logic for generating the Service exactly as you want - including deciding which Function Blocks to include or exclude.