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SLSNMPManager / CBaseManager Unable to retrieve parameter(s)

Solved1.04K views12th July 2023SLSNMPManager SNMP
0
Chian Hao Aw [SLC] [DevOps Advocate]650 8th September 2022 1 Comment

The following line is found in SLErrors.txt

2022/06/21 12:45:00.007|SLSNMPManager.txt|SLSNMPManager.exe 10.0.1947.5948|6232|2264|CBaseManager::GetOIDs|ERR|-1|CS30005 MOD 1: Unable to retrieve the parameter with ID xx (Parameter does not exist, or no SNMP is enabled. Note that the other parameters of this multiple get are also not retrieved)

EDIT

The parameters in question fall under 2 categories:
1.) SNMP is enabled and belongs in one SNMP poll group. OID matches with its MIB
2.) Not SNMP parameters that store discreet values. They are not being polled in any group but their PIDs are being logged as well

This line is logged for some parameters that are not SNMP parameters in the protocol.

Is there any way to stop DataMiner from polling these parameters?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 12th July 2023
Marieke Goethals [SLC] [DevOps Catalyst] commented 12th July 2023

As this question has been inactive for a long time, we will now close it. If you want further assistance, feel free to post a new question or contact techsupport@skyline.be.

1 Answer

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Maxim Bouckaert [SLC] [DevOps Member]169 Posted 8th September 2022 1 Comment

Hey Chian,

This sounds like a protocol issue. Could it be that there is a group of type poll in the protocol that contains the parameter IDs of these failing parameters?

eg. something like this:

<Group id="10">
<Name>General System Parameters</Name>
<Description>General System Parameters</Description>
<Type>poll</Type>
<Content>
<Param>10</Param>
<Param>13</Param>
<Param>15</Param>
<Param>17</Param>
<Param>3</Param>
</Content>
</Group>

where at least one of the <Param>xx</Param> values points towards a parameter that doesn't have an SNMP address linked to it? This should look similar to this on the parameter:

<SNMP>
<Enabled>true</Enabled>
<OID type="complete">1.3.6.1.2.1.1.1.0</OID>
<Type>ipaddress</Type>
</SNMP>

Some possible issues:

  • The enabled tag is set to false
  • there is an issue with the OID (or there is no OID given)

Some possible solutions:

  • If the parameter shouldn't be polled, remove it from the group content.
  • If the parameter should be polled, add an SNMP tag to the parameter and fill in the correct details + set it to enabled.

I hope this can help you to solve the problem.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 12th July 2023
Chian Hao Aw [SLC] [DevOps Advocate] commented 8th September 2022

Hi Maxim, there are a few parameters in question and they fall under 2 categories:
1.) SNMP is enabled and belongs in one SNMP poll group. OID matches with its MIB
2.) Not SNMP parameters that store discreet values. They are not being polled in any group but their PIDs are being logged as well
Hope this adds more clarity to the nature of my problem.

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