Hello,
I have two queries as outlined below:
1. One of the users is experiencing an issue while accessing the Web Interface, where it takes a significant amount of time to load. As this activity is performed more than 100 times daily, it has become difficult to manage.
Notably, when the Web Interface is accessed outside of DataMiner, it loads without delay. The issue appears to occur only when accessed through DataMiner Cube.
Is this something related to browser?
2. If we modify the browser settings to use a different browser (as shown in the attached screenshot), will this change apply only to the specific user, or will it affect all users?
Regards,
Avinash V
Hi Avinash,
If the web page loads instantly in a stand-alone browser on the same client where it is slow inside DataMiner Cube, the culprit is usually the embedded browser engine.
- Check Cube’s current engine in System Center > System settings > Plugins > “Web browser engine”.
– Edge (WebView2) is the default in recent versions.
– If it shows Edge, verify that the Microsoft WebView2 Runtime is installed and up to date on the user’s PC; otherwise Cube silently falls back to Internet Explorer, which is much slower.
– If it still says “Chromium” (only possible on older versions), consider switching to Edge. - Clear the user’s Cube cache (File > Settings > Advanced > “Clear cache on exit”) and restart Cube.
- (Not relevant for your case here) If the page is embedded in a Visual Overview shape, ensure the shape does not force UseIE or UseChrome. Remove those options or use UseEdge.
- Open the page in Cube, press F12, and compare Network timings with those in an external Edge/Chrome session. Extra redirects or failed requests often indicate a missing/out-of-date WebView2 Runtime.
This “Web browser engine” option is stored in the System settings on the DataMiner Agent, so it becomes the default for every Cube client that connects. It is not a per-user preference—once set, the chosen engine is enforced across the entire system for all users.
DataMiner docs reference: Changing the default browser engine used in DataMiner Cube | DataMiner Docs
Please let us know how it went! thanks.