SLdataminer service automatically stoping and starting

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hi team,

SLDataminer service was automatically stoping and starting, need help on this.

thanks,
s.j.v.praveen

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 4th July 2023
Arunkrishna Shreeder [SLC] [DevOps Enabler] commented

If you go to Services and find SLDataMiner, what is the startup type you see there ?
Also, what does the last few lines of SLDataMiner.txt log file in C: –> Skyline DataMiner –> Logging folder say ?
praveen sajja [DevOps Member] commented

hi @Arunkrishna,
startup type is automatic (Delayed start)
below are the SLDataMIner.txt logs
2023/07/03 05:15:08.554|SLLog|ApplyLogLevels|CRU|-1|Log Levels: Info: 0; Error: 0; Debug: 0 (from LogSettings.xml)
2023/07/03 05:15:08.569|SLDataMiner|8532|9924|CDataMiner::CreateLog|CRU|-1|Launching SLDataMiner
2023/07/03 05:15:08.569|SLDataMiner|8532|9924|CServiceModule::LaunchDataMiner|CRU|-1|Starting dependencies…
2023/07/03 05:15:10.549|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::CreateConnection|DBG|0|– SLNetCom object successfully created.
2023/07/03 05:15:10.559|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::AddLocalInfo|DBG|-1|– Added local SLNetCom info: VT_BSTR :
2023/07/03 05:15:10.559|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::AddLocalInfo|DBG|-1|– Added local SLNetCom info: VT_BSTR : localhost
2023/07/03 05:15:10.559|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::AddLocalInfo|DBG|-1|– Added local SLNetCom info: VT_BSTR : 127.0.0.1
2023/07/03 05:15:10.559|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::Init|DBG|0|** Initializing SLNetCom
2023/07/03 05:15:12.655|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::Init|DBG|0|** Initializing SLNetCom succeeded
2023/07/03 05:15:12.714|SLDataMiner|8532|9924|CDataMiner::DataMinerBatch|DBG|-1|** Executing actions from StartupDataMiner.bat …
2023/07/03 05:15:12.764|SLDataMiner|8532|9924|CDataMiner::CreateModules|DBG|-1|** Starting Creation DataMiner Modules …
2023/07/03 05:15:14.920|SLDataMiner|8532|9924|Version|INF|-1|Running DataMiner v10.3.7.0
2023/07/03 05:15:14.920|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Create request.lic …
2023/07/03 05:15:14.928|SLDataMiner|8532|9924|CDataMiner::DataMinerBatch|DBG|-1|** Executing actions from StartupDataMinerLic.bat …
2023/07/03 05:15:14.929|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Checking License …
2023/07/03 05:15:16.423|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|INF|-1|No licenses for MAC: 0A-5E-36-EC-3B-13
2023/07/03 05:15:16.423|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** DMA file version is 10.3
2023/07/03 05:15:16.423|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Licensed version is 10.3
2023/07/03 05:15:16.423|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|INF|-1|No licenses for MAC: 0A-5E-36-EC-3B-13
2023/07/03 05:15:16.424|SLDataMiner|8532|9924|CDataMiner::Init|CRU|-1|** Performing Demo-license check
2023/07/03 05:15:16.467|SLDataMiner|8532|9924|CDataMiner::Init|CRU|-1|** Successful offline verification as Demo DataMiner
2023/07/03 05:15:16.467|SLDataMiner|8532|9924|CDataMiner::Init|CRU|-1|********************************************************************
2023/07/03 05:15:16.467|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 20 elements. (Default – Demo)
2023/07/03 05:15:16.467|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 real elements. (Default – Demo)
2023/07/03 05:15:16.467|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 virtual elements. (Default – Demo)
2023/07/03 05:15:16.467|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 concurrent reservations. (Default – Demo)
2023/07/03 05:15:16.467|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 spectrum elements. (Default – Demo)
2023/07/03 05:15:16.468|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 20 elements. (Default – Demo)
2023/07/03 05:15:16.468|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 spectrum elements. (Default – Demo)
2023/07/03 05:15:16.468|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 real elements. (Default – Demo)
2023/07/03 05:15:16.468|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 virtual elements. (Default – Demo)
2023/07/03 05:15:16.468|SLDataMiner.exe 10.3.2321.1738|8532|9924|L::IsLicensed|CRU|-1|Licensed for 4294967295 concurrent reservations. (Default – Demo)
2023/07/03 05:15:16.469|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Getting hardware information …
2023/07/03 05:15:16.474|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::Init|INF|0|– 8 processor(s) ~ Intel ~ revision 0x4F01
2023/07/03 05:15:16.474|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeSerialPorts|INF|0|– Available serial ports : COM1
2023/07/03 05:15:16.474|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::Init()|INF|0|– Joining WorkGroup (2) ‘WORKGROUP’
2023/07/03 05:15:16.480|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeNetwork|CRU|-1|Interface 15 has name Ethernet 2
2023/07/03 05:15:16.480|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeNetwork|CRU|-1|Interface 1 has name Loopback Pseudo-Interface 1
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0|– 6 Adapter {D7F2A7DC-EA23-44EF-8EBE-84BAD862A9D8} (Ethernet 2) context 15
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| DHCP = Enabled
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| IPAddress: 10.0.4.56
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| SubnetMask: 255.255.240.0
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| Default Gateway: 10.0.0.1
2023/07/03 05:15:16.486|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| MAC: 0A-5E-36-EC-3B-13
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| Interface default GW = 10.0.0.1
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0|– 10.0.4.56 (255.255.240.0) context 939786250 on Ethernet 2 (0A-5E-36-EC-3B-13)
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::InitializeIP|INF|0| Interface address = 10.0.4.56
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::CAdapterOrder::LogAdaptersList|CRU|-1|No tag configured. Using observed adapters order.
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::CAdapterOrder::LogAdaptersList|CRU|-1|NIC 1 Ethernet 2
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::CAdapterOrder::LogAdaptersList|CRU|-1| IP 1 10.0.4.56
2023/07/03 05:15:16.487|SLDataMiner.exe 10.3.2321.1738|8532|9924|CHardware::SetSkipAsSourceIP|INF|-1|SkipAsSource Flag for ip (10.0.4.56) is set to FALSE
2023/07/03 05:15:16.495|SLDataMiner.exe 10.3.2321.1738|8532|9924|CRequest::AddLocalInfo|DBG|-1|– Added local SLNetCom info: VT_BSTR : 10.0.4.56
2023/07/03 05:15:16.496|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Amount Action Threads: 16
2023/07/03 05:15:16.498|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Initializing XML …
2023/07/03 05:15:16.517|SLDataMiner|8532|9924|CDataMiner::InitializeXML|INF|0|Bigdata active
2023/07/03 05:15:16.572|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Setting DMA-Name (EC2AMAZ-DSHABII)
2023/07/03 05:15:16.581|SLDataMiner|8532|9924|CDataMiner::Init|DBG|-1|** Initializing Maintenance …

2 Answers

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hi team,

we are still facing this issue, and any assistance would be greatly appreciated.

thanks
s.j.v.praveen

praveen sajja [DevOps Member] Answered question 3rd July 2023
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