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Problems connecting my DataMiner System to the Cloud

Solved1.45K views20th January 2021cloud
1
Jens Vandewalle [SLC] [DevOps Enabler]9.44K 20th January 2021 0 Comments

Note that this feature is currently still in soft launch and subject to change.

I'm running DataMiner 10.1.1 and following the instructions on the help page to connect my DataMiner to the cloud. I get stuck in step 5 where clicking on the Get Global State button throws an exception.

I'm running ASP.NET Core Runtime 3.1.11 and NET Core Runtime 3.1.11.

What can be the problem?

Jens Vandewalle [SLC] [DevOps Enabler] Selected answer as best 20th January 2021

1 Answer

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Laurens Vergote [SLC] [DevOps Advocate]368 Posted 20th January 2021 1 Comment

Most likely the NATS  service you have installed is incorrectly configured in some way. Normally this should get configured automatically. In order to fully reset this configuration there are 2 possibilities:

Quick:

Send the following message to the DMA:

Skyline.DataMiner.Net.Apps.NATSCustodian.NatsCustodianResetNatsRequest with parameter "IsDistributed" == False

This will attempt to reset the NATS configuration to a working state.

With DMA Restart:

  1. Shut down DMA
  2. Remove the NATS and NAS service
    1. cmd> sc stop NATS
    2. cmd> sc delete NATS
    3. cmd> sc stop NAS
    4. cmd> sc delete NAS
  3. Remove the NATS folder (C:\Skyline DataMiner\NATS)
  4. Restart the DMA

When DataMiner is restarted it should automatically reinstall the NATS and NAS service and configure them correctly.

Jens Vandewalle [SLC] [DevOps Enabler] Posted new comment 1st February 2021
Jens Vandewalle [SLC] [DevOps Enabler] commented 1st February 2021

Executed the 2nd option and it worked. Thanks!

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