Question

Solved219 views24th November 2024automation scripts

2

When using a placeholder in the automation module, the placeholder is not replaced by the attended information;

Results in below email :

Applying the same placeholder in correlation does work as expected:

I couldn't find any instances of failures or exceptions in the SLAutomation log file.
Can this behavior be explained ?

score 2 · Answer 1 · 2024-11-21T09:00:27+00:00

Hi Arun,

If I am not mistaken this is expected behavior. These placeholders only works in notifications sent from correlations rules.

Hope it helps.

Placeholder feature not working in emails