Params changing position in Data pages based on Connected Client PC

Solved1.23K viewsCube
1
0 Comments

What could cause a difference in displayed position of parameters on the data page of an element.
Or the wrong content being shown in a visio shape?

Using the same element and logged in via 2 different client PC, different params are shown.
Could this be a cache problem? (e.g. an old driver definition still applied on client? )

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023

1 Answer

6
4.87K 0 Comments

If both clients connect with the same user to the same DMA and experience different behaviour, the clientside protocolcache could indeed be the source of this issue. To clear this cache, you can safely delete the subfolders in these locations:

C:\ProgramData\Skyline\DataMiner\Cache\ (for DataMiner 10.0.8 and older)
%LocalAppData%\Skyline\DataMiner\Cache\ (for DataMiner 10.0.9 and newer)

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 19th July 2023