I'm running into a lot of issues connecting to a new DataMiner agent. Attempts to connect via DataMiner Cube simply return an error (log files say the connection was refused), but attempting to log in via the web interface returns the error "Failed to setup a connection with the DataMiner Agent: Object File Cache location can only be set once authenticated". I don't understand what this means, so help is greatly appreciated.
It may also be important to note that I am new to DataMiner, and that I've made handfuls of changes in order to get to this point. Notably, my config.asp and config.manual.asp files were missing, so I created blank files with the same names; that may be causing problems, I'd appreciate it if someone could provide me with valid copies or instructions on how to create new ones.
A fresh reinstall fixed the issue. Note that this required I relicense the server.
I would have liked to try and debug it using Wouter's advice, but I had already started the reinstall process when he commented, and have not had the issue since.
Hi Ryan,
The files config.asp and config.manual.asp get created or updated automatically on startup of the DataMiner server software. Not seeing these files appears to indicate that the agent is not starting up properly.
The "Object File Cache location can only be set once authenticated" error in Cube appears to be a consequence of an authentication that did not fully succeed.
First focus should be getting the DataMiner software up and running. For that, the logfiles SLErrors.txt and SLDataMiner.txt in the C:\Skyline DataMiner\Logging folder might contain clues.
Hope this helps.