We have some users who are reporting not being able to see a given dashboard in the DataMiner web interface
This is the error that comes up:
Error trapped: Exception of type 'Skyline.DataMiner.Net.ManagerStore.CrudFailedException' was thrown.
Try again
This may be a permissions issue has it is only user in a group with less permissions that cannot see this, however the dashboard has rights for everyone to view.
We’re displaying a number of interface stats (utilization, ingress/egress bit rate) on a number of devices
Hi Oscar
I see that this question has been inactive for some time. If you still need help with this, could you answer Sebastiaan’s question below? Or if you have found the solution in the meantime, could you select the answer to indicate that this question is resolved, or post how you managed to solve this, for the reference of other users?
Yes in our case, this was remedied by giving users the following permission:
Modules > Profiles > UI available
Hi Oscar,
This is a general exception message for certain object types (e.g. DOM) which can be caused by several things. If the issue only shows up for users from a certain security group, it's likely to be related to security. I suggest to have a look at the logging in SLManagerStore.txt.
Hi Sebastiaan,
I’m unfortunately not getting anything from that log. I’ve increase the logging but still getting anything
Is it possible to trace the security right that is causing the error? This will reduce the possible root causes.
Hi Oscar, what data are you displaying in your dashboard? The logfile of the component handling the data you are trying to display most likely contains more information. With above information, I can help you direct to the correct logfile.