No data display on cube table on Harmonic NMX element

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Hi Community,

I work with a Harmonic NMX element, my protocol version is 4.2.0.18. I need to retrieve two data column

"Current Role" and "Active Service Label". But my Cube doesn't display data for the service that i need.

In my table I have "N/A" for these column.

And some line in my table give this data, but i don't know why it doesn't work on all the line.

I search if i have to trigger something on my Cube or on my element, but I doesn"t find where i must active a parameter for retrieve "Current Role" and "Active Service Label" data.

Thanks for your help

Brian Reinhart [DevOps Advocate] Selected answer as best 28th August 2024
Alberto De Luca [DevOps Enabler] commented

Have you already tried an element restart?
At times it can help – given that for some rows a proper value is retrieved and there is no “Not Initialized” values, do you see the values where expected when browsing directly on the EMS out of Cube? A comparison might help for further troubleshooting
Marieke Goethals [SLC] [DevOps Catalyst] commented

Hi Brian,
I see that this question has been inactive for some time. Do you still need help with this? If not, could you select the answer (using the ✓ icon) to indicate that no further reaction is needed?

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Hello Alberto,

Thanks for your answers,It help a lot.

I try many restart of my driver but the problems is still there.

When I check in my EMS, all the data are present. I think that is problem of communication between my NMX and the Cube.

i will contact Harmonic support

Brian Reinhart [DevOps Advocate] Selected answer as best 28th August 2024