New Element Created but the Element is in Timeout

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Hello Team,

I have created 2 new elements.. I have selected Protocol & Alarm Template however Element is Created but still the Elements are in Timeout State.

I have tried changing the state of the Element but still its the same.

Kindly help me out for the same

Roshan Chaudhary Answered question

2 Answers

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Hi Roshan,

If the elements are in timeout, it usually means that they are failing to communicate with the devices.

You can confirm this by using Stream Viewer | DataMiner Docs. This tool allows you to check the communication between DataMiner and the devices.

From there, you can start troubleshooting if all the settings in your element are correct or if there is a firewall in place that could prevent communication.

Roshan Chaudhary Posted new comment
Roshan Chaudhary commented

Thanks for your help
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Hello I tried checking the above issue however I am not able to figure out.. Element is created everything is done just it is in Timeout and when checked the StreamViever logs Dataminer is not able to connect to the element

João Severino [SLC] [DevOps Enabler] Edited comment
João Severino [SLC] [DevOps Enabler] commented

Hi Roshan,
Unfortunately, it is difficult to determine what to check next without knowing more about the element and the system.
Because of this, I would suggest that you reach out to our Tech Support team (support@dataminer.services), and they will be able to guide you through troubleshooting your issue.