NBN DM interface table is showing as “Not initialized”

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I would like to check or anyone have a suggestion as to why the CMTS interface table in DM is showing as “Not initialized”. We’ve perform the following and the issue still persisted;

  1. run streamviewer, rebooted the element and we are not able to see any errors in streamviewer.
  2. DMA failover

Would appreciate some suggestions/recommendations as to where to check next.

attached screenshot for reference.

Currently working with nbn to provide logcollector.

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023
Mert Ruyeras commented

I have uploaded SLlogcollector to my FTP server for reference:

[Moderator: connection details are removed for security reasons; Skyline took note of them]
Marieke Goethals [SLC] [DevOps Catalyst] commented

As this question has been inactive for a long time, we will now close it. If you want further assistance, feel free to post a new question or contact techsupport@skyline.be.

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Hi Mert,

Normally the number of interfaces available in a CMTS is quite large so it could be the case that the driver is not waiting enough time to retrieve this information. Could you increase the value of the element setting “Timeout of a single command”?

Marieke Goethals [SLC] [DevOps Catalyst] Selected answer as best 18th July 2023
Mert Ruyeras commented

Helo Miguel,

Thanks for the update.

Do i need to restart the element after increasing the value to 120000?
Mert Ruyeras commented

Just to add on that other DMA server doesn’t have this issues at all. The issue is only happening to DMA server: SVDMA2204002PR.

Would you be able to check SLLogcollector for any issues and let me know the next course of action?

Thank you.
Mert Ruyeras commented

Hello Miguel,

Any updates on my inquiry? As the issue is happening on production environment, do we need to restart the element after changing the value to 120000?

Current value is set to 1500. Will there be any issues if change the value from 1500 to 120000?

As for the sllogcollector, did you find anything unusual?

Thank you.

Kind regards,
Mert
Mert Ruyeras commented

Just to let Skyline know that other DMA server doesn’t have this issues at all. The issue is only happening to DMA server: SVDMA2204002PR.
Would you be able to check SLLogcollector for any issues and let me know the next course of action?

As the issue is happening on production environment, do we need to restart the element after changing the value to 120000?
Current value is set to 5000. Will there be any issues if we change the value from 5000 to 120000?