My IRD Ericsson RX8200 doesn’t connect

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Hi

Every time I add an IRD RX8200 it doesn't show all information, it shows only Web interface.

Nihad Shehadeh [DevOps Advocate] Answered question 1 day ago

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Hi Nihad,

can we know the firmware version that you are using with the device, as long as the connector version that you are using?

Looking at the connector documentation under product info, I see multiple connector ranges with different device firmware compatibility.  https://docs.dataminer.services/connector/doc/Ericsson_RX8200.html

Could you also share a screenshot of the stream viewer? as that might give us a clue on why it is going into timeout

As this connector uses both SNMP and HTTP, are both those connection causing the element to go into timeout? or just 1 of them?

frans siew [SLC] [DevOps Advocate] Answered question 2 days ago
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Hi Frans,

Thanks for your responding
I am using RX8200 with SW Version 8.5.0
and I deploy connector 3.1.0.70 which is Supports new firmware 7.x and beyond.

Nihad Shehadeh [DevOps Advocate] Posted new comment 13 hours ago
Miguel Obregon [SLC] [DevOps Catalyst] commented

HI Nihad,
Based on your screenshot, it seems that the you are not poll the device via SNMP. – Can you double check if the community string is correct?
– If the community string is correct, can you increase the value in the element setting 'Timeout of a single command (ms)' and see if you are able to poll the device?
Nihad Shehadeh [DevOps Advocate] commented

Hi Miguel,

Thanks for your responding

I double check the community string and change it to public, and I change the SNMP in the IRD to public.
Also i increased the timeout to 2000, unfortunately nothing change it keeps showing timeout alarm, and web interface is open correctly.

Best Regards