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Mobile Gateway vs Teams Chatbot

Solved1.17K views7th December 2021chatbot Microsoft Teams mobile gateway
6
Gellynck Jens [SLC]2.71K 2nd December 2021 0 Comments

Now that the DataMiner Teams Application is officially released, I wonder if the goal is to replace the Mobile Gateway feature with the Teams Application chatbot?

Both seem to offer similar functionality, but I think the Teams Application allows for more granular security checks and is not depending on SMS (which is considered insecure due to attacks like SIM swapping and SMS spoofing). The Teams Application can also be protected by MFA or other security controls, which are not available in Mobile Gateway.

Gellynck Jens [SLC] Selected answer as best 7th December 2021

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Ive Herreman [SLC] [DevOps Enabler]13.50K Posted 2nd December 2021 0 Comments

Hi Jens,

I don't think the teams integration and the SMS gateway integration necessarily serve the same purpose.

The teams integration is great to interact with your DataMiner system, and collaborate together with different team members at the same time to manage your network.

The SMS gateway can be great for notifications, where you can get notified about a critical problem, even when you are not behind your PC (or even connected to the internet).

Gellynck Jens [SLC] Selected answer as best 7th December 2021
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