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Microsoft Platform 6.0.0.13 issues

Solved88 views4 days agoMicrosoft Plaftorm
3
Min Thant Aung [SLC] [DevOps Advocate]719 24th June 2025 0 Comments

Hello Dojo,

I am reporting on behalf of the customer and I have two issues regarding the Microsoft platform element.

(1) Service list is not loading up as shown below:

Stream Viewer shows the WMI access denied error for group 95 which belongs to service list.

(2) Event Viewer failed to load up for 1 week of events.

There are no error logs from stream viewer, element logging to detect the issue.

I have make sure that I have followed as per: Microsoft Platform (Older Ranges) | DataMiner Docs for security settings, WMI configuration and DCOM configuration.
However, still have two issues above.
Is there anything am i missing to check?
Thank you for the help in advance.

Min Thant Aung [SLC] [DevOps Advocate] Selected answer as best 4 days ago

1 Answer

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3
Miguel Obregon [SLC] [DevOps Catalyst]19.65K Posted 24th June 2025 0 Comments

Hi Min,

For this case, I believe the best course of action is to conduct a more thorough internal investigation into these issues. Could you please create the necessary task for this?

We will share the results of our findings in this thread.

Thanks.

Min Thant Aung [SLC] [DevOps Advocate] Selected answer as best 4 days ago
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